Deltek Vantagepoint Application Support Specialist

Job Title: Deltek Vantagepoint Application Support Specialist

Location: 100% Remote

Duration: 3-month contract with possibility to extend.

Schedule: 40 hours/week, PST, 8-5 (core hours 9-4) and may taper off into 20 hours per week.

Required Skills:

• Hands-on experience with Deltek Vantagepoint.
• Front-line application support and troubleshooting.
• Experience managing incoming support requests through a ticketing system.
• User account management, access permissions, and backend configuration support.
• Ability to analyze recurring issues and maintain support documentation.
• Strong problem-solving skills, attention to detail, and ability to work independently.
• SQL experience is a plus but not required.

Work Description:

We are seeking a detail-oriented Deltek Vantagepoint Application Support Specialist to provide front-line support for day-to-day Deltek issues. This individual will monitor incoming support tickets, troubleshoot user questions, manage account access and permissions, and assist with routine system maintenance.

Day-to-Day Responsibilities:

• Monitor and respond to incoming Deltek Vantagepoint support tickets.
• Troubleshoot basic user issues and answer day-to-day system questions.
• Create, update, activate, and deactivate user accounts.
• Process approved user access, security, and permission changes.
• Support employee onboarding and offboarding within Deltek.
• Maintain employee records, including supervisor, office, and organizational changes.
• Assist employees with timesheet, expense, project access, charge code, and approval routing issues.
• Perform routine data maintenance and correct inaccurate or incomplete records.
• Document ticket resolutions and identify recurring issues.
• Create and maintain SOPs and knowledge-base documentation.
• Escalate complex configuration, financial, integration, security, or system issues to the appropriate system owners.