Dental Insurance Biller / Patient Care Coordinator
Employment Type: Full-Time | Direct Hire
Compensation: $25.00-$30 per hour DOE
Schedule
- Monday: 9:00 AM – 6:00 PM
- Tuesday – Friday: 8:00 AM – 5:00 PM
Position Summary
The Dental Insurance Biller / Patient Care Coordinator is responsible for managing insurance claims, accounts receivable, payment posting, insurance follow-up, and assisting patients with scheduling, answering incoming calls, and coordinating appointments. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced dental environment.
Primary Responsibilities
Insurance & Billing
- Submit electronic dental insurance claims
- Review claims for accuracy prior to submission
- Post insurance payments and EOBs
- Monitor and manage insurance aging reports
- Follow up with insurance companies regarding outstanding claims
- Appeal denied or underpaid claims
- Correct and resubmit claims as needed
- Maintain accurate patient financial records
- Review accounts receivable and assist with collections
- Document insurance communications thoroughly
- Assist with insurance benefit verification when needed
Front Office & Patient Care
- Answer incoming multi-line phone calls professionally
- Schedule and confirm patient appointments
- Assist patients with treatment scheduling
- Provide outstanding customer service to every patient
- Coordinate daily schedule to maximize productivity
- Respond to patient questions regarding appointments and financial information
- Maintain accurate patient records
- Support the clinical team with administrative tasks as needed
- Ensure HIPAA compliance and confidentiality
Practice Highlights
Ideal Candidate
The ideal candidate is someone who enjoys balancing both the financial and patient care aspects of dentistry. They are confident with insurance billing and accounts receivable, communicate professionally with patients and insurance companies, thrive in a fast-paced environment, and take pride in keeping both the schedule and collections running smoothly. If you are dependable, detail-oriented, and passionate about creating an exceptional patient experience, we’d love to hear from you.
Requirements
- Minimum of 2 years of dental insurance billing experience
- Strong knowledge of PPO dental insurance
- Experience with dental accounts receivable
- Experience scheduling dental patients
- Comfortable answering high-volume phone calls
- Excellent communication and customer service skills
- Highly organized with exceptional attention to detail
- Ability to multitask in a busy office environment
- Professional, dependable, and team-oriented
Preferred
- Experience with Open Dental
- Experience using Weave
- Knowledge of Fee-for-Service (UCR) practices
- Experience presenting financial information to patients
Benefits
- Holiday Pay
- Performance Bonus Structure
- 401(k)
- Paid Sick Time
- Supportive Team Environment