Overview
The Dental Clinic Coordinator is responsible for the day-to-day operation of the dental clinic, including registration, scheduling, coordinating referrals, prescriptions, medical clearance, quality improvement, maintaining dental records, complying and enforcing policies and procedures, facilitating and coordinating patient care with the dental team, volunteers, and students.
Reports to the Dental Director.
Financial Management and Quality Assurance
- Utilizes management report information in collaboration with the Dental Director to assess the efficiency and productivity of the clinic’s operations and anticipate problems
- Contains costs appropriately and responsibility
- Prepare and interpret standard and ad hoc management and quality indicator reports
- Track patient encounter data necessary for reporting outcomes and measures to granting agencies
- Monitor patient satisfaction
Patient Accounting
- Assist staff, faculty, students, and volunteers to comply with policies and procedures
- Assists staff, faculty, students, and volunteers to accurately document the clinical services
- Prepares and interprets management reports
- Monitor patient scheduling to optimize patient satisfaction and clinic productivity
Contracted vendors
- Serves as the primary contact for contracted vendors or providers
- Orders and reviews bids to contain costs
- Maintains accounts
Quality Improvement
- Schedules to ensure efficient and productive workflow are maintained
- Assess workflow to improve clinic efficiency, productivity, and patient satisfaction
- Institutes systems to maintain and monitor the inventory of dental and office supplies
Professional Behavior and Skills
- Maintains professionalism
- Complies and enforces policies and procedures
- Understands the rules and regulations concerning ancillary services, medical and dental records, licensing, credentials, patient accounting, and other duties
- Responds to patient complaints, inquiries, and requests for information and coordinates appropriate follow-up
- Perform other job-related duties as assigned
Minimum Qualifications
- Analytical skills (e.g. ability to evaluate workflow, identify opportunities for improvement and development, and implement and monitor action plans)
- Interpersonal skills
- Time management (e.g. prioritize and multitask duties and assignments)
- Competency in use of Microsoft Office and electronic dental records program
Preferred Qualifications
- Knowledge of billing for Medicaid and Medicare is preferred