Dental Coordinator The Dental Coordinator manages the dental department schedule and front desk, to ensure access to the delivery of quality dental care aligns with the capacity of the program to deliver quality dental care with exceptional service. This position is onsite in Midtown - Sacramento, CA (95811). ESSENTIAL FUNCTIONS The Dental Coordinator works with the Dental Director, Health Center Manager, Assistant Health Center Manager, Dental Assistants, Dental Care Coordinators and PSRs to manage communications and provider patient schedules. - Greet patients upon arrival.
- Verify and update patient demographic and insurance information required for check-in
- Provide patients with all required registration and consent forms.
- Verify insurance eligibility and collect co-pays or Sliding Fee Scale (SFS) payments; provide receipts and accurately document payments.
- Enter and maintain accurate patient information in Epic.
- Educate patients on the use and benefits of MyChart.
- Create patient encounters, apply account/chart flags, and document chart notes as needed.
- Update the daily schedule to reflect appointment status, including arrivals, no-shows, cancellations, and reschedules.
- Coordinate and manage the daily walk-in schedule.
- Conduct robust appointment confirmation calls.
- Schedule, reschedule, and cancel appointments in person and through Epic In-Basket requests.
- Monitor, manage, and respond to daily communication channels, including email, Microsoft Teams, Epic In-Baskets, MyChart, and front office/back-office messaging.
- Manage waitlists, short call lists and jump lists
- Communicate appointment delays and wait times promptly to patients and providers.
- Review (scrub) the Daily Appointment Report (DAR) 24–48 hours before scheduled appointments to ensure records are complete and accurate.
- Complete appointment reminder and confirmation call 24–48 hours before scheduled appointments.
- Scan and route documents to the Health Information Management (HIM) department.
- Provide general administrative and scheduling support to ensure efficient clinic operations.
- Schedule new patients and maintain the new patient waiting list for dental appointments.
- Triage Dental Emergency walk-in request to prioritize and add to daily schedule
- Monitor No-Show list to communicate Dental Department Show Policy to patients.
- Answer phone calls forwarded by the call center
- Manage schedules to prioritize RW, Pediatric patients, Pregnant Women, WIND program, and priority referrals from Primary Care Providers.
- Manage intake of New Dental patients to assure eligibility, dental insurance status, and health history is complete during registration
- Maintain schedule utilization standards set by Dental Directors
- Participate in morning huddle and provide updates as needed
- Monitor schedule throughout the day to ensure smooth operations
- Triage Dental Emergency walk-in request to prioritize and add to daily schedule
- Monitor No-Show list to communicate Dental Department Show Policy to patients.
- Answer phone calls from patients and those directed from call center.
- Manage schedules to prioritize RW, Pediatric patients, Pregnant Women, WIND program, and priority referrals from Primary Care Providers.
Additional Duties - Perform all other duties as assigned
- Prepare miscellaneous correspondence and assist with collecting reports, statistical data, and surveys.
- Support clinic operations and special projects as needed
MINIMUM REQUIREMENTS - High School Diploma/GED
- 2 Years Dental Front Office experience, Dental Scheduling required
- Knowledge of dental insurance, MediCal plans
- Active BLS/CPR certification
PREFERRED BACKGROUND - 3 Years Dental Front Office experience, Dental Scheduling or Dental Assisting experience
- Knowledge of dental terminology
- Spanish or second language proficiency in addition to English
- Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
- Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices
Reasonable Accommodations One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com. Our Benefits Additional Information: We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.
|