Hours: Full-Time | Monday–Friday | 9AM–5PM | On-Site (this is NOT a remote position)
Job Summary
ROE is a renowned full-service dental laboratory with a rich legacy dating back to the 1920s. For decades, we have forged lasting partnerships with dentists, prioritizing patient satisfaction and minimizing chair time. Our team of highly skilled technicians is committed to delivering top-quality services and exceptional customer experiences.
We are looking for someone to join our Technical Support team who will act as consistent point contact to all customers. Organizes and facilitates clerical administrative duties for the department. Performs a variety of cross-functional clerical and office support duties to include telephone, scheduling, and data
entry duties. Dental office experience is required; dental assistant experience is a plus.
Key Responsibilities
Provide outstanding customer service in line with ROE’s high standards.
Manage the department email inbox and promptly respond to inquiries, especially for Guided Surgery cases.
Schedule meetings between customers and Guided Surgery planners.
Download and organize case records and documentation into internal systems.
Enter and track case data through various phases.
Maintain accurate customer notes in our lab management system.
Assist customers with their online accounts.
Monitor internal chats and collaborate with Customer Service and other departments.
Run and review reports related to case tracking, holds, deadlines, and outsourcing.
Support department workflow to ensure timely case processing and communication.
Perform additional administrative tasks as needed.
Requirements
High School Diploma or GED required; Associate degree or higher preferred.
Minimum 2 years of dental office experience required.
Dental assistant background is a plus.
Excellent communication, organizational, and problem-solving skills.
Tech-savvy with strong computer skills and quick adaptability to software.
Detail-oriented with strong decision-making and multitasking abilities.
Comfortable working independently and collaboratively in a fast-paced environment.
Benefits
Medical Insurance
Vision Insurance
Life Insurance
In-House Dental (No premiums for employees)
401(k) Plan
Paid Holidays and PTO
Numbers & Facts
Location
Independence, Ohio
Website
https://www.roedentallab.com/careers/
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Dental Laboratoryunmatched
Dentistryunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Email Management/Administrationunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Laboratory Managementunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Outsourcingunmatched
Problem Solving Skillsunmatched
Return on Equity (ROE)unmatched
Technical Supportunmatched
Time Managementunmatched
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