Dental Office Manager

Dental Office Manager / Treatment Coordinator

Location: North Carolina

Schedule: Monday–Thursday, 8:00 a.m.–4:00 p.m.

Employment Type: Full-Time

Position Overview

Are you experienced in dental front-office operations and comfortable helping patients navigate appointments, treatment plans, and financial arrangements?

We are seeking a Dental Office Manager / Treatment Coordinator to support the administrative side of a dental practice, coordinate patient care, and help maintain accurate, organized records.

Although the position carries an Office Manager title, the primary focus is on front-office coordination, patient communication, treatment scheduling, financial arrangements, and the transition from paper charts to digital records. This is not a traditional Office Manager position requiring extensive staff supervision or responsibility for all aspects of practice management.

This opportunity is well suited to an experienced Dental Office Manager, Dental Front Desk Coordinator, or Treatment Coordinator who is organized, patient-focused, and comfortable taking ownership of daily administrative responsibilities.

Key Responsibilities

Front Office Operations

• Welcome patients and manage check-in and check-out.
• Answer incoming calls and respond to patient inquiries professionally.
• Schedule, confirm, and coordinate patient appointments.
• Manage cancellations, rescheduling, and schedule changes.
• Maintain accurate patient information and administrative records.
• Coordinate communication between patients, providers, and the clinical team.
• Keep the front office organized, efficient, and welcoming.

Treatment Coordination

• Review dentist-recommended treatment plans with patients.
• Explain treatment costs, payment options, and financial arrangements.
• Help patients understand their recommended care and next steps.
• Schedule recommended treatment and follow up on unscheduled treatment.
• Answer patient questions and assist with administrative barriers to proceeding with care.
• Document patient discussions and follow-up activities accurately.

Patient Records and Digital Chart Conversion

• Organize existing paper patient charts for conversion to digital records.
• Scan, upload, and accurately index documents in the practice management system.
• Review digitized charts for accuracy, completeness, and proper organization.
• Identify missing or incorrectly filed documents and help resolve discrepancies.
• Maintain patient confidentiality and follow applicable HIPAA requirements and record-retention policies.
• Handle patient information securely throughout the conversion process.

Administrative Coordination

• Maintain accurate documentation of patient communications and follow-up.
• Support administrative workflows related to scheduling and treatment coordination.
• Keep patient records and front-office processes organized.
• Communicate effectively with the clinical team to support daily operations.
• Identify administrative issues and take initiative to resolve them.

Qualifications

• Previous dental office experience is required.
• Experience as a Dental Office Manager, Treatment Coordinator, Dental Receptionist, or Dental Front Desk Coordinator is preferred.
• Knowledge of dental terminology, procedures, and treatment plans.
• Experience with appointment scheduling and patient communication.
• Familiarity with treatment coordination and financial arrangements.
• Experience using dental practice management software and electronic patient records.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Professional, approachable, and patient-focused demeanor.
• Dependable follow-through and the ability to manage competing priorities.
• Ability to work independently and collaborate with the clinical team.

Experience with scanning, organizing, and digitizing paper patient charts is an advantage.

Schedule

Monday–Thursday, 8:00 a.m.–4:00 p.m.

This is a consistent four-day workweek, with Fridays, Saturdays, and Sundays off.

Compensation and Benefits

• Compensation based on experience
• 401(k)
• Dental benefits
• Paid time off
• Bonus opportunities

What Success Looks Like:

The successful candidate will keep front-office workflows organized, help patients understand their treatment and financial options, maintain consistent scheduling and follow-up, and ensure patient records are accurately maintained.

A key priority will be the successful conversion of paper charts into complete, well-organized digital records.

The right person will bring the organizational ability and initiative associated with an Office Manager while remaining focused on the specific front-office and treatment coordination responsibilities of this position.

Apply to Today to learn more