Dental Front Office Manager — McKinney, TX.
Job Type: Full-time, salaried.
Starting Salary:$70,000 per year.
Schedule: Monday–Thursday 7:30 a.m.–5:00 p.m., Friday 7:30 a.m.–2:00 p.m. (early Friday finish), but additional hours may be needed to complete office goals.
Location: McKinney, Texas.
About the Role:
Established, growing dental practice in McKinney is seeking an experienced Dental Front Office Manager to lead our front office team and own the business systems that keep the practice running — scheduling, insurance, accounts receivable, recall, patient experience, and growth.
This is a hands-on leadership role, not a desk-only job. You will work directly with the doctor and the team every day: leading the morning huddle, solving problems in real time, coaching front office staff, and turning practice data into action. If you are a Dentrix power user who likes building better systems — including AI and analytics tools — and holding a team to a high standard with a calm, professional hand, this role is for you.
Key Responsibilities:
Front Office Leadership & Daily Operations:
- Lead, train, schedule, and supervise the front office team; set the standard for professionalism, punctuality, and teamwork.
- Run the daily schedule for maximum productivity: confirmations, filling openings, managing cancellations and no-shows, and patient flow between front and back office.
- Lead the morning huddle with production, collections, and schedule priorities for the day.
- Serve as the first point of escalation for patient concerns — and resolve them.
Dentrix & Practice Systems:
- Expert-level use of Dentrix: scheduling, treatment planning, billing, claims, reporting, and document management.
- Maintain clean, accurate data in Dentrix — patient records, insurance plans, fee schedules, and provider settings.
- Build and maintain front office standard operating procedures (SOPs) in Dentrix-driven workflows.
AI Integration & Practice Technology:
- Implement and manage Stratus for AI-assisted insurance verification — ensuring eligibility, benefits, and remaining maximums are verified accurately before the appointment, with human quality checks on AI output.
- Use Dental Intelligence analytics to track production, collections, case acceptance, hygiene reappointment, recall, and new-patient performance — and act on what the data shows.
- Train the team on new technology, troubleshoot workflow issues, and champion adoption of AI and automation tools that reduce manual work without reducing accuracy.
Human Resources & Team Management:
- Support recruiting, interviewing, onboarding, and training of front office (and as needed, other) staff.
- Manage staff schedules, time-off requests, and attendance.
- Conduct coaching conversations and performance reviews; document performance issues fairly and promptly.
- Manage and mediate office disputes and workplace conflict professionally and impartially — address issues early, privately, and in writing where appropriate, and escalate to the doctor when needed.
- Maintain employee records and support compliance with office policies.
Quality Control & Implementation:
- Own quality control for front office work: audit insurance verifications, claims, treatment-plan estimates, and patient communications for accuracy.
- Implement new systems, policies, and initiatives from planning through training to follow-up measurement — and verify they actually stick.
- Support HIPAA, OSHA, and office compliance requirements in all administrative processes.
Patient Experience / Customer Service Optimization:
- Design and continuously improve the patient experience: phones, check-in, check-out, financial conversations, and follow-up.
- Monitor and improve patient satisfaction, online reviews, and referral behavior; respond to feedback professionally.
- Coach the team on communication — clear treatment and cost explanations that build trust and support case acceptance.
Accounts Receivable & Insurance:
- Manage accounts receivable: monitor aging reports, follow up on outstanding insurance claims and patient balances, and keep AR days and over-90 balances at target.
- Oversee claims submission, denial follow-up and appeals coordination, and accurate patient estimates before treatment.
- Work with patients on payment arrangements and financial options in a firm, fair, and respectful manner.
Active Recall & Reactivation:
- Build and run an active recall plan: recare/hygiene recall, overdue patient reactivation, and unscheduled treatment follow-up, with weekly targets and tracked results.
- Use Dental Intelligence and Dentrix recall tools to keep the hygiene and doctor schedules full — weeks out, not just tomorrow.
Marketing & Growth Strategy:
- Develop and execute a practical marketing strategy for new patient growth and patient retention: online presence and reviews, social media, promotions, community and referral outreach.
- Track marketing results — new patients, sources, and conversion — and report what is working and what is not.