Benefits:- 401(k) matching
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Health insurance
Position SummaryThe Dental Adminstrative /Patient Care Coordinator creates a warm, welcoming, and professional environment for all incoming patients. This role acts as the hub connecting patients, clinical staff, and insurance providers to ensure smooth daily office operations and high patient satisfaction.
Requirement - ATLEAST 2-3 YEARS OF DENTAL EXPERIENCE IS REQUIRED
Key ResponsibilitiesPatient Relations & Communication:- Greet arriving patients warmly, manage sign-ins, and assist with intake and medical history paperwork.
- Answer multi-line phones, respond to emails/texts, and address patient inquiries professionally.
- De-escalate anxious or upset patients with active listening and a calm demeanor.
Scheduling & Recall Management:- Schedule, confirm, reschedule, or cancel patient appointments.
- Manage the daily schedule to minimize gaps, track no-shows, and maintain active recall lists.
Insurance & Billing:- Verify patient insurance eligibility, benefits, and frequency limits prior to visits.
- Prepare treatment estimates, submit pre-authorizations (e.g., for crowns, implants, or deep cleanings), and file insurance claims.
- Collect patient co-pays, account balances, and post payments (cash, card, or check).
Administrative Operations:- Maintain clean, organized patient records in compliance with HIPAA guidelines.
- Handle document scanning, filing, sorting mail, and managing general office supplies.
- Coordinate specialist referrals and communicate with dental supply vendors.
Required Qualifications & Skills
Education: High school diploma or equivalent (some college or office admin coursework is a plus).
Experience: 1+ years of customer service or front office experience (dental office background preferred).
Technical Skills:- Proficiency with computers and Microsoft Office Suite.
- Familiarity with dental practice management software (Eaglesoft,).
- Basic knowledge of dental terminology, CDT codes, and insurance billing.
Interpersonal Skills:- Strong verbal and written communication skills.
- Exceptional multitasking, organization, and attention to detail in a fast-paced environment.
- Professional appearance and a customer-first attitude.