Benefits:- In-house Dental Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Vision insurance
Experienced Dental Patient Coordinator
Santa Cruz Dental Group | Santa Cruz, CA Full Time | Monday to Friday | 40 Hours Per Week
About Us
Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset.
We are seeking an experienced
Dental Patient Coordinator who understands that the front office drives both patient experience and production success.
This is not an entry-level position. Dental front office experience is preferred.
What You Will Own
• Managing a productive and organized schedule that supports daily production goals
• Insurance verification and accurate benefit breakdowns
• Presenting financial estimates and collecting payments confidently
• Coordinating treatment scheduling efficiently
• Maintaining recall and reactivation systems
• Supporting smooth communication between patients and clinical team
• Ensuring HIPAA compliance and accurate documentation
90 Day Success Expectations
By Day 30 • Confidently navigate Dentrix
• Complete insurance verifications independently
• Understand provider schedules and daily production targets
• Demonstrate professional and clear patient communication
By Day 60 • Manage scheduling with minimal supervision
• Present treatment estimates accurately
• Maintain recall system without errors
• Contribute to improved schedule efficiency
By Day 90 • Independently manage front office flow
• Support consistent daily production goals
• Reduce scheduling gaps and last minute cancellations
• Contribute positively to team culture and accountability
Success in this role means taking ownership, staying organized, and communicating proactively.
Our Culture & Values
We are a team that values:
• Accountability over excuses
• Clear communication
• Professional presentation
• Respect for patients and team members
• Strong systems and continuous improvement
• Long term growth and stability
We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do.
Qualifications
• Minimum 2 years of dental front office experience
• Dentrix proficiency required
• Strong knowledge of dental insurance and billing
• Comfortable discussing financial arrangements
• Highly organized and detail oriented
• Professional and team oriented mindset