Dental Receptionist

Dental Receptionist

Department/Care Stream: Dental

LIA Reporting Structure:

Timecard Approver: Center Manager

Primary: Director of (Pediatric or Adult) Dental Operations

Secondary: Dental Director

Status: Part-time/ On-Call

FLSA: Non-exempt

Location: SVD.OPK, NHI

Pay Range: $23.00 - 29.43/hr

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we've committed ourselves to finding solutions for our community's health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We're also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Receptionist will answer phones, greet clients, schedule appointments, maintain office appearance, and perform various clerical tasks including filing, copying, shredding, etc.

Required Qualifications

• Required High School diploma OR Dental Assisting Certificate preferred.
• One year experience in a dental office OR a combination of education and experience sufficient to successfully perform the essential duties of the job.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Fluency in additional languages preferred.
• Computer literacy, including Word and Excel and database software experience a plus.
• Ability to work a flexible schedule when needed.
• Efficient time management skills, with the ability to meet deadlines and organizational needs.
• Strong administrative skills with attention to detail.
• Ability to use standard office equipment including phone, fax, copier.
• Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Required to travel when needed.

Essential Responsibilities

• Treats all patients, families, visitors, peers, staff and providers in a pleasant and courteous manner
• Answers incoming calls and may respond to approximately 100 patient inquiries daily.
• Manages Dentists and Hygienists schedules by confirming patients appointments and managing their schedule.
• Verifies patients Insurance and eligibility.
• Maintains office appearance on a daily basis, confirms tasks are completed by initialing the front office logs.
• Schedules appointments; initial and occurring using NextGen.
• Responsible for ordering office supplies and restocking inventory.
• Organizes dental records and copies of dental x-rays for referrals and insurance submission.
• Accurately maintains and updates all patient records including personal and medical information
• May perform closing duties.
• Receives and processes fees or credit card payments prior to client appointments.
• Travels when necessary to meet operational needs.
• Other back office duties as assigned by Dental Center Manager.

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer