Dental Scheduler

Summary:

The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice

Qualifications:

• High school graduate required.
• Certification as Dental Assistant a plus.
• Previous experience in a medical or dental office setting preferred.
• Must understand basic Medicare/Medicaid and insurance plans.
• Must understand insurance verification, insurance eligibility and insurance payers.
• Confident positive manner and appearance.
• Strong customer service experience.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
• Attention to detail and accuracy in managing patient records and schedules
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
• Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

ESSENTIAL JOB FUNCTIONS

1. Schedules and confirms patient appointments via phone, email, and in-person

2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times

3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots

4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies.

5. Provides patients with pre-appointment instructions and post-appointment follow-up information

6. Sends appointment reminders and follow-up messages to patients via phone, email, or text

7. Pays attention to detail in regards to all aspects of job requirements.

8. Maintains accurate and up-to-date patient records in the dental practice management software

9. Verifies patient insurance information and ensures that necessary documentation is completed

10. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.

11. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.

12. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.

13. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources.

14. Communicates any scheduling changes or issues to the dental team promptly

15. Assists with the coordination of treatment plans and referrals to specialists as needed

16. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience.

17. Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary.