Benefits:- Employee discounts
- Health insurance
- Paid time off
Our busy established dental practice in Burlington, MA, is looking for a motivated, friendly, and highly organized
Dental Treatment & Scheduling Coordinator to join our team!
We are seeking someone who is patient-focused, detail-oriented, and comfortable working in a fast-paced dental environment. In this role, you will play an important part in helping patients navigate their dental care, coordinating treatment and appointments, and supporting the daily operations of our practice.
The ideal candidate is proactive, has excellent communication skills, and can confidently manage multiple responsibilities while delivering exceptional customer service.
Key Responsibilities
Treatment Planning & Patient Coordination
- Present and explain dental treatment plans, procedures, estimated costs, and available financing options to patients.
- Coordinate and schedule restorative, general dentistry, and specialty treatment appointments.
- Follow up with patients regarding unscheduled treatment plans and outstanding dental care.
- Coordinate specialist referrals, lab cases, and pre-treatment estimates.
- Communicate with providers and clinical staff to ensure treatment plans are properly coordinated and scheduled.
Scheduling & Front Office Operations
- Manage patient scheduling, appointment confirmations, cancellations, and recall systems to maintain an efficient daily schedule.
- Answer incoming patient calls, respond to inquiries, and assist with appointment requests.
- Greet and check in patients while maintaining a welcoming and professional front office environment.
- Proactively identify opportunities to fill scheduling gaps and optimize provider schedules.
- Provide backup support for hygiene scheduling and insurance coordination as needed.
Insurance & Financial Coordination
- Verify dental insurance eligibility, benefits, and coverage.
- Submit and follow up on insurance pre-authorizations, pre-treatment estimates, and outstanding claims.
- Explain patient financial responsibilities, insurance estimates, and payment options.
- Collect patient payments, address billing inquiries, and assist with financial arrangements.
- Maintain accurate patient records, financial documentation, and insurance information.
Administrative Support
- Assist with monthly reporting, scheduling performance, and treatment follow-up tracking.
- Maintain accurate documentation within the dental practice management system.
- Collaborate with the office manager and clinical team to improve office efficiency and patient satisfaction.
Qualifications & Requirements
- Previous experience in a dental or medical front office position required; dental office experience strongly preferred.
- Knowledge of dental terminology, treatment planning, scheduling, and insurance verification.
- Experience with dental practice management software such as Denticon, Dentrix, Eaglesoft, or similar systems.
- Strong customer service, communication, and interpersonal skills.
- Ability to multitask, prioritize responsibilities, and remain organized in a busy dental environment.
- Comfortable discussing treatment costs, financial arrangements, and insurance benefits with patients.
- Strong computer skills and attention to detail.
- Proactive, dependable, and able to work both independently and collaboratively.
- High school diploma or equivalent required; additional dental or administrative certifications are a plus.
About Us
We are a busy, established dental practice in Burlington, MA, committed to providing high-quality dental care and exceptional patient experiences.
We believe in teamwork, professionalism, and creating a positive environment for both our patients and employees. We value individuals who take initiative, support their teammates, and are passionate about helping patients achieve their oral health goals.
Compensation & Benefits
- Pay: $25.00–$38.00 per hour, based on experience and qualifications.
- Schedule: Full-time.
- Benefits: Available.
- Supportive, team-oriented work environment.
- Opportunities for professional growth and development.
How to Apply
If you are an organized, motivated professional who enjoys working with patients and helping a dental practice succeed, we would love to hear from you!
Please submit your résumé and cover letter for consideration.