Department IT Support Technician

Department IT Support Technician

Salary

$49,732.80 - $57,192.72 Annually

Location

Government Center, 201 N. Chestnut Street, Winston-Salem, NC

Job Type

Full Time

Job Number

09146

Department

Tax Administration

Opening Date

10/12/2026

Closing Date

10/22/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Statement of Duties

The Forsyth County Tax Administration Department is seeking to hire a highly energetic and motivated professional with great organizational, computer and communication skills for its Department IT Support Technician. This position works in an environment where computer technology is an essential part of the everyday business functions of the department. The Department IT Support Technician trains staff on the use of essential computer systems and hardware, and provides ongoing support to users including but not limited to software training, technical assistance with basic computer functions, and the creation and proper management of email, shared calendars, documents, etc.

This position may manage some internal departmental databases and be responsible for adding and managing user accounts in these systems, generate and review reports, manage daily workflow processes, develop user documentation, or assist in evaluating hardware, software and new technology.

Distinguishing Features

A successful candidate should have the following knowledge, skills, and abilities:

Considerable knowledge of computers and related information technology devices.

Considerable knowledge of the software packages utilized.

Ability to communicate effectively with users of varying skill levels.

Ability to work under time constraints and other demands.

Ability to develop and present computer-related training.

Minimum Education and Experience

Graduation from high school or equivalent and three years of relevant experience working with computer systems or technology.

Must have a valid N. C. drivers license.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to:

Explains system capabilities and trains users on one or more systems.

Assists users in identifying and resolving system problems.

Assists in maintaining users, user rights and privileges to various software programs.

Monitors system performance and scheduled work processes.

Performs related work as required.

Click to view Full Time with Benefits information.

Click to view Part Time with Benefits information.

These links do not apply to positions that are Part Time, no benefits.

01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes, I accept and agree
• No, I do not agree

02

What best describes your highest level of completed education?

• Did Not Finish High School
• High School Diploma or GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree or Advanced Degree

03

Do you have a High School Diploma/GED or above and at least three years of relevant experience working with computer systems or technology?

• Yes
• No

04

What best describes your experience of working with computer systems and/or technology?

• No experience
• Less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• 7 years to less than 9 years
• 9 years or more

05

What best describes your work experience in a County Tax Office in NC?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 6 years
• 6 years or more

06

Do you have any experience working on NCPTS?

• Yes
• No

07

Do you have any experience handling data, manipulating data electronically, performing data quality control electronically, and electronic file implementation.

• Yes
• No

08

Do you have any experience in bookkeeping, accounting, paralegal and quality control activities?

• Yes
• No

09

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Forsyth County (NC)

Address 201 N. Chestnut St.

Winston Salem, North Carolina, 27101

Phone 336-703-2400

Website http://www.forsyth.cc