Department Lead- Sweets Counter

Position Summary

The Sweets Counter Department Lead oversees the daily operation of the sweets counter, ensuring an inviting customer experience, high product quality, accurate merchandising, and a well-supported team. This role leads by example, maintains food-safety and cleanliness standards, manages inventory, and helps drive sales through attractive displays and excellent service.

Key Responsibilities

• Lead day-to-day sweets counter operations, including opening, closing, stocking, and product presentation.
• Deliver friendly, knowledgeable customer service and help customers select products.
• Train, coach, and support department team members.
• Maintain appealing displays, signage, pricing, and product rotation.
• Monitor product freshness, quality, and availability; remove or report damaged or expired items.
• Place orders, receive deliveries, track inventory, and minimize waste.
• Follow all food-safety, sanitation, allergen, and workplace-safety procedures.
• Handle customer concerns professionally and escalate issues when needed.
• Support promotions, seasonal displays, sampling events, and sales goals.
• Complete required paperwork, cash-handling procedures, and department reports accurately.
• Collaborate with store leadership and other departments to maintain a smooth customer experience.

Qualifications

• Strong customer-service and communication skills.
• Ability to organize tasks, prioritize work, and lead a team in a fast-paced environment.
• Basic inventory, ordering, and cash-handling skills.
• Knowledge of food safety and allergen awareness, or willingness to complete training.
• Ability to stand for extended periods and lift up to 30 pounds, with reasonable accommodation.

What We're Looking For

• A driven, creative, and outgoing leader who brings energy and enthusiasm to the department.
• Someone who enjoys creating an inviting, memorable experience for customers through product presentation, promotions, and friendly service.
• A dependable, hands-on team member with a positive attitude and strong attention to detail.
• Someone who enjoys coaching and supporting coworkers while helping the department meet sales and service goals.
• Availability to work a flexible retail schedule, including weekends, holidays, and some evenings as needed.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, weve remained small and very personal. Thats why we say a visit to Ace, is like a visit to your neighbor.