Deployment Lead

Job Title: Deployment Lead

Job Location: New York, NY

Duration: Temporary

Shift Schedule: May be required to work nights, weekends, and holidays when needed.

Summary:

Under the direction of the Associate Director, the Deployment Lead is tasked with overseeing the completion of Deployment and Asset Management. This role is crucial for the successful deployment of deliverables and tracking of assets across the System, ensuring configuration standards align with the client’s mission of providing service excellence in patient care.

Responsibilities:

• Assist in coordinating the day-to-day activities of the Deployment team to meet timeline milestones and ensure all functions are promptly and accurately completed.
• Complete data entry and configuration validation of all tasks and assets released to the deliverables.
• Create and maintain the deployment schedule and timeline for device deployments and deliverables.
• Accurately and promptly record deployment checklist, documentation, release forms, asset information, work logs, and tasks in the appropriate system.
• Ensure project/department milestones/goals are met.
• Collaborate with the End User Innovations management team to manage schedules and ensure comprehensive communication regarding deployment status and activities.
• Create and maintain status reports for the deployment and any related deliverables.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware or software, and applications.
• Provide direct, over-the-phone, or remote troubleshooting to resolve issues in a timely fashion.
• Diagnose problems and communicate technical issues to technical and nontechnical audiences.
• Travel to various facilities within the five boroughs as needed.
• Identify risks or barriers that need to be addressed and escalate promptly to the Associate Director.
• Perform work in compliance within specified warranty requirements and return defective equipment or parts to maintenance inventory.
• Maintain, follow, and consistently demonstrate a general knowledge of EITS and Client guidelines, processes, practices, and procedures.
• May supervise a unit engaged in work related to the above areas or may independently perform related work of a highly complex, technical nature.
• Manage time efficiently and effectively, set priorities appropriately, schedule calls, and maintain a professional demeanor under stress.

Required Skills:

• Experience in overseeing deployment and asset management.
• Strong organizational skills and attention to detail.
• Ability to coordinate and manage schedules effectively.
• Proficiency in using diagnostic tools for troubleshooting network and hardware/software issues.
• Excellent communication skills for conveying technical issues to diverse audiences.
• Flexibility to travel within the five boroughs as needed.
• Capability to identify and escalate risks or barriers in a timely manner.
• Ability to work independently or supervise a team when required.
• Willingness to work nights, weekends, and holidays when needed.