We're looking for a Deployment Strategist to lead enterprise customer engagements from pre-sales through successful deployment. This is a highly cross-functional role where you'll partner with customers, Sales, Product, and Engineering to design, deploy, and scale AI-powered solutions that solve complex operational challenges.
You'll own the customer journey—from technical discovery and solution design to implementation and long-term success—while translating unique customer requirements into scalable product capabilities. If you enjoy combining technical problem-solving with customer strategy and want to help shape both product and customer experience, this role offers significant ownership and impact.
What You'll Do
Lead enterprise customer engagements from discovery through successful deployment.
Partner with Sales during the pre-sales process to understand customer pain points, scope technical solutions, and build confidence during evaluations.
Design and implement enterprise-grade AI solutions that deliver measurable business value.
Work directly with customers to understand workflows, define integration requirements, and ensure successful adoption.
Collaborate closely with Engineering and Product to translate customer needs into scalable product features.
Drive implementation strategy, solution architecture, and deployment planning.
Help shape the product roadmap by identifying common customer needs and product opportunities.
What We're Looking For
2–3+ years of experience in Consulting, Product, Solutions Engineering, Forward Deployed Engineering, Technical Program Management, or a similar customer-facing technical role.
Experience leading complex customer implementations from discovery through delivery.
Strong communication skills with the ability to build trust across technical and non-technical stakeholders.
Technical fluency with APIs, integrations, data workflows, and systems thinking.
Strong problem-solving skills with the ability to navigate ambiguity and turn customer challenges into scalable solutions.
Ownership mindset with exceptional attention to detail and execution.
Nice to Have
Experience with healthcare technology, provider systems, or clinical operations.
Familiarity with healthcare interoperability standards such as FHIR or HL7.
Experience working at an early-stage B2B SaaS startup.
Experience working with AI, machine learning, or data-driven products.
Why Join?
$170K–$230K base salary
Equity
Annual performance bonus up to 30%
Comprehensive medical, dental, vision, and life insurance
Opportunity to help shape an AI product from the front lines with customers
High ownership and direct influence on product direction
Collaborative, in-person startup culture with significant growth opportunities
Numbers & Facts
Location
San Francisco, New York
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Business-to-Business (B2B)unmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Detail Orientedunmatched
Healthcareunmatched
Healthcare Providersunmatched
Interoperabilityunmatched
Leadershipunmatched
Life Insuranceunmatched
Machine Learningunmatched
Needs Assessmentunmatched
Partner Salesunmatched
Pre-Salesunmatched
Problem Solving Skillsunmatched
Product Engineeringunmatched
Product Planningunmatched
Project/Program Managementunmatched
Requirements Managementunmatched
Salesunmatched
Software as a Service (SaaS)unmatched
Startupunmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Vision Planunmatched
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