Deployment Technician

Overview

GDC IT Solutions is currently seeking two Deployment Technicians for a short-term, on-site assignment supporting our client in McKinney, Texas. This hands-on role requires candidates to be available Monday through Friday during standard business hours and involves deploying approximately 700 new credit card machines across warehouse and store locations. The position offers an excellent opportunity to gain real-world experience in IT deployments, asset tracking, and user support within a fast-paced warehouse environment.

Position Overview

As a Deployment Technician, you will be responsible for supporting the deployment and setup of new credit card terminals, coordinating with store and warehouse personnel, performing asset tracking, and providing light technical support to end users during device setup. Your role will also involve physical handling of equipment and maintaining a high level of customer service throughout the deployment process.

Responsibilities

• Unbox, inventory, and prepare 700 new credit card terminals for shipment to stores and warehouses.

• Perform accurate asset tracking and record updates using ServiceNow.

• Work closely with store and warehouse personnel to coordinate delivery and setup.

• Provide light troubleshooting and support during initial device setup (e.g., power, connectivity, basic configuration).

• Assist non-technical users in a friendly, patient, and professional manner.

• Escalate unresolved technical issues to appropriate support teams.

• Physically move equipment across the warehouse floor to prepare devices for deployment.

• Maintain a high level of customer service when interacting with internal staff.

Minimum Qualifications

• 1+ year of experience in IT support, deployment, or customer-facing technical roles preferred.

• Basic troubleshooting skills for hardware and peripheral setup.

• Strong interpersonal and customer service skills; able to communicate clearly with non-technical users.

• Dependable, detail-oriented, and able to work independently.

• Comfortable in a warehouse environment with frequent walking and equipment handling.

• Ability to lift and move boxes and devices as part of the job.

Preferred Experience

• Familiarity with ServiceNow or other ticketing/asset management systems.

• Positive attitude and a collaborative, team-focused mindset.

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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