Deposit Operations Representative I

Deposit Operations Representative

The Deposit Operations Team at Harford Bank is responsible for Exception Item Processing, Account Maintenance, ACH, EFT, ATM, overdraft protection, reconcilement of general ledger accounts, wires, and answering phone calls for password resets, applications issues, etc. You will work closely with all customer-facing team members as well as external customers.

• Responsible for embracing and supporting Harford Bank's core values and vision.
• Provide a superior customer experience by responding to all customer inquiries in a timely fashion, providing clear and concise information in a friendly and professional manner by all channels, including telephone, mail, and online messaging.
• Identify and resolve or escalate any problems that have customer or regulatory impact.
• Serve as a resource for team members by assisting with questions and providing guidance.
• Develop and maintain an understanding of the major payment methods and settlements processed by deposit operations: check, ACH, wire, card, cash transactions.
• Perform daily processing of wire transfers document preparation and data input.
• Maintain image databases for storage of new account documentation.
• Identify and action suspicious transactions.
• Correct and process daily exception items.
• Maintain online banking and debit card profiles.
• Process account maintenance to include stop payments, returns, address changes, e-statements, ChexSystems reporting, etc.