Deposit Services Specialist I

Division: Bank Operations

Department: Deposit Operations - Branches

Reports to: Deposit Operations Manager / Deposit Services Supervisor

Status: Non-Exempt

Officer: Non-officer

Grade: 5

Salary Range: $20.00 - $29.50

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Lincoln, RI (preferred) or Pittsfield, MA

Purpose/Objective:

Reporting to Deposit Operations Team Manager, the Deposit Operations Specialist I will be a specialist who is responsible for the execution of BAU functions performed by themselves within their respective team. The Deposit Specialist I will perform regular day-to-day activities. Activities and functions may include but are not limited to: processing daily RDI's, facilitating customer research requests including statement research, review user testing, release management, and workflow review. The Deposit Specialist I will play a key role based on their knowledge and experience supporting the team and other business lines.

Key Accountabilities:

• Perform expected day-to-day activities
• Process daily Returned Deposit Items
• Perform customer research and image requests received by internal and external parties
• Review reports and process necessary maintenance for Bank functions within Deposit Operations
• Be able to handle activities and functions, exceptions, and escalate situations based on their knowledge and experience
• Be able to communicate business, functional and data requirements related to processes
• Provide training to other team specialists on existing or new functionalities
• Assist in the development of appropriate test plans/scripts and then subsequent testing of projects and releases
• Review and advise on operational process flows, procedures and other training materials as well as keeping documentation up to date
• Assist in the gathering of evidence for audit and exam requirements
• Assist in issue management - issue identification, impact assessment, and remediation efforts
• Aware of regulatory requirements related to team processes and functions; assist in control updates to maintain compliance
• Serve as liaison to other teams within the department as well as other business lines based on functional knowledge
• <=10% Travel requirement

Education:

• High School diploma or equivalent

Experience:

• Two or more years' experience in Bank Deposit Operations

Skills & Knowledge:

• Strong problem solving and issue management skills
• Strong writing and presentation skills
• Detail oriented with strong planning skills and consistent follow through
• Ability to train peers on daily functions
• Able to successfully balance conflicting priorities
• Intermediate knowledge of Microsoft Office, including proficiency in data manipulation (Excel, Access, etc.)
• Highly self-motivated and directed, as well as a team contributor

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.