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Depot & Field Deployment Lead

ICONMA, LLC
  • East Moline, IL
  • $32.14–$35.71 Per Hour
  • Instant Apply
21 days ago

Job Description

Our client, an IT Services and Consulting company, is looking for a Depot & Field Deployment Lead for their East Moline, IL location.
 
Responsibilities:
  • Lead, mentor, and manage depot and field deployment technicians.
  • Own client relationships, stakeholder communication, escalations, and operational delivery.
  • Oversee depot operations, including receiving, inventory management, imaging, configuration, staging, shipping, and asset reconciliation.
  • Plan and coordinate enterprisewide laptop, desktop, AV, and smart device deployments, refreshes, replacements, and recoveries.
  • Manage resource allocation, technician schedules, travel, and deployment logistics.
  • Ensure compliance with asset management policies, security standards, SLAs, and operational procedures.
  • Monitor KPIs, prepare status reports, manage risks, and drive continuous improvements.
  • Coordinate breakfix support, hardware troubleshooting, vendor support, and warranty claims.
 
Requirements:
  • 7+ years in EUC, IT infrastructure, depot operations, or device lifecycle management.
  • 2–3+ years of proven team leadership experience.
  • Strong enterprise deployment and depot management experience.
  • Working knowledge of Microsoft 365, Intune, SCCM, and ServiceNow.
  • Excellent client management, communication, problemsolving, and operational ownership.
  • Experience: 7+ years | Leadership Experience: 2–3+ years
  • This is a hands-on leadership role, not a standalone technician position.
  • The candidate must independently lead people, manage client expectations, and drive end-to-end service delivery.
  • Years of Experience:   9.00 Years of Experience
 
Why Should You Apply?Why Should You Apply?

Numbers & Facts

LocationEast Moline, IL
Salary$32.14–$35.71 Per Hour

Skills

  • Asset Managementunmatched
  • Audiovisualunmatched
  • Continuous Improvementunmatched
  • Customer Relationsunmatched
  • Desktop PCunmatched
  • Hardware Administrationunmatched
  • Health Planunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Inventory Managementunmatched
  • Laptop PCunmatched
  • Leadershipunmatched
  • Logisticsunmatched
  • Maintain Complianceunmatched
  • Mentoringunmatched
  • Microsoft Product Familyunmatched
  • On Site Supportunmatched
  • Operations Processesunmatched
  • Performance Metricsunmatched
  • Process Improvementunmatched
  • Reconciliationunmatched
  • Reporting Skillsunmatched
  • Resource Managementunmatched
  • Risk Managementunmatched
  • Sales Managementunmatched
  • Service Deliveryunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Shipping/Receivingunmatched
  • Status Reportsunmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Team Lead/Managerunmatched

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