Depot Repair Technician - Portable Systems

Depot Repair Technician – Portable Ultrasound Systems
Avante Health Solutions | Concord, NC 28027 | Full-Time | On-site 

Love figuring out why something won’t work, and then making it work?

Every portable ultrasound system that comes across your bench is used by a clinician to care for patients. When it breaks, you’re the one who gets it back in their hands, working to spec and on time. At Avante Health Solutions, our Depot Repair Technicians are the problem-solvers behind the scenes of patient care. If you like hands-on technical work where you can see the result of every repair, we’d like to meet you.

What You’ll Do

• Diagnose and repair portable, laptop-style ultrasound systems sent in by our contract and billable customers
• Troubleshoot the whole system: hardware, software, and mechanical, including displays, control panels, batteries, motherboards, and connectors
• Use OEM diagnostic software, schematics, and test equipment to find the real root cause
• Replace failed components and assemblies to manufacturer and internal specifications
• Image, install, and validate system software and firmware
• Run functional and image-quality tests so every system leaves performing like it should
• Document repairs, root cause, and parts in our ERP/work order system
• Partner with Customer Service and Sales on repair status, estimates, and turnaround times
• Escalate the toughest intermittent or unresolved failures to the Repair Operations Supervisor
• Keep a clean, ESD-safe workstation and hit productivity and turnaround goals

What You Bring

• High school diploma or equivalent
• 2–4 years of repair experience with medical devices, electronics, or computer systems
• Working knowledge of PC/laptop hardware, embedded systems, and OEM diagnostic and imaging software
• A methodical troubleshooting approach and strong attention to detail
• Ability to manage a repair queue and prioritize to meet deadlines
• Clear communication with teammates, internal partners, and customers

Bonus Points For

• Ultrasound or diagnostic imaging system experience (strongly preferred)
• Associate degree in Electronics, Biomedical Equipment Technology, or a related field
• Depot repair or RMA experience with turnaround SLAs
• Experience with Microsoft Office and ERP/repair order systems

Why Avante Health Solutions

• Benefits: medical/dental/vision, employer paid supplemental coverages, 401(k), PTO.
• Training or growth opportunities.
• A team that takes pride in quality work and a respectful, purposeful culture.
• Work that directly supports healthcare providers and their patients.

The Work Environment

This is a lab and warehouse role. It involves sitting or standing at a workstation for extended periods, occasionally lifting systems and cases up to 35 lbs., close-range visual inspection, and handling small, static-sensitive electronic components. Temperatures may vary with outdoor conditions.

Avante Health Solutions is an Equal Opportunity Employer. We proudly promote a diverse workforce and do not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or other legally protected characteristics. If you need an accommodation during the application process, please let us know.