Deputy CIO Customer Engagement

Reporting to the CIO the Deputy CIO Customer Engagement leads the strategy delivery and continuous improvement of all IT services that support end users across the County. The incumbent will oversee service desk operations application support and IT service management ITSM to ensure a reliable high-quality technology experience for all employees and departments.In this role the Deputy CIO Customer Engagement will guide the organization through technology and service transformation helping staff adopt new tools and processes strengthening customer service practices and building an efficient and resilient organization. The incumbent will set clear direction for teams build strong relationships with stakeholders and work to improve service quality performance and productivity.A key part of this role is assessing how the department operates today and shaping how it can work better in the future. The Deputy CIO Customer Engagement will evaluate existing workflows team struc