Deputy Program Manager

Everforth ECS is seeking an Deputy Program Manager to work in our Huntsville, AL office.

Everforth ECS is seeking a trusted, people-centered Deputy Program Manager to support a fast-paced, growing IT services program serving a federal law enforcement customer. This Huntsville-based leader will partner closely with the Program Manager in Quantico, VA, the Technical Lead, government stakeholders, and geographically dispersed teams to deliver high-quality operational and technical services in support of mission-critical laboratory and law enforcement capabilities.

The program provides enterprise IT services, application support, infrastructure operations, cloud migration support, and end-user services for forensic examiners, laboratory technicians, and support personnel. The Deputy Program Manager will help lead a distributed team across multiple technical disciplines while ensuring disciplined program execution, responsive customer engagement, sound financial and staffing management, and a collaborative culture where employees can succeed.

The ideal candidate is a highly organized, dependable team player who balances operational rigor with strong interpersonal judgment. They are comfortable stepping into ambiguity, driving action across teams, and serving as a trusted extension of the Program Manager-equally capable of managing monthly deliverables and financial actions, resolving staffing challenges, supporting technical teams, and fostering an accountable, mission-focused culture.

Core Responsibilities

• Partner with the Program Manager and Technical Lead to provide day-to-day leadership and oversight of a geographically dispersed, cross-functional IT services team.
• Serve as a primary Huntsville-based leadership presence for employees and customer stakeholders, promoting communication, engagement, accountability, and a positive team culture.
• Support program management functions including financial tracking and forecasting, monthly reporting and deliverables, staffing and workforce planning, subcontractor coordination, hiring actions, and contract administration.
• Monitor program performance against contract requirements, service-level expectations, key performance indicators, staffing targets, schedules, risks, and customer priorities; identify issues early and drive corrective actions.
• Lead or support regular internal and customer-facing meetings, including daily standups, leadership touchpoints, sprint planning and reviews, Program Management Reviews, status briefings, and operational planning sessions.
• Facilitate cross-functional coordination among service desk, operations, engineering, networking, cloud, quality, and development teams to ensure work is prioritized, dependencies are managed, and commitments are met.
• Help mature program processes, including Agile delivery practices, Jira-based workflow management, knowledge management, documentation, issue escalation, risk management, and continuous improvement.
• Coordinate the development, review, quality control, and on-time submission of contract deliverables and recurring reports.
• Work with the Program Manager to develop and execute workforce staffing plans, including recruitment priorities, onboarding, retention, professional development, coverage planning, and succession planning.
• Foster an inclusive, high-performing culture that recognizes employee contributions, encourages collaboration across locations and teams, promotes professional growth, and maintains high expectations for work quality.
• Engage government stakeholders, team members, and partner organizations to gather and prioritize requirements, communicate progress, manage expectations, and resolve issues professionally.
• Support the management of operational, technical, and programmatic risks; develop mitigation strategies and communicate impacts, decisions, and required actions to leadership.
• Decompose high-level objectives into achievable plans, milestones, user stories, tasks, and acceptance criteria as appropriate for Agile, operational, and project-based work.
• Support solution delivery activities, including application and infrastructure modernization, cloud migrations, production deployments, operational readiness, testing, process improvement, and end-user adoption.
• Represent the Program Manager as needed and assume delegated leadership responsibilities during the Program Manager's absence.

Success in This Role Will Be Measured By

• Consistent, reliable partnership with the Program Manager and Technical Lead, with strong follow-through on delegated priorities.
• On-time, high-quality submission of deliverables, reports, financial inputs, staffing actions, and other contract requirements.
• Strong employee engagement, retention, communication, and collaboration across the distributed program team.
• Clear visibility into program performance, risks, staffing needs, financial status, and customer priorities.
• Effective coordination across technical and operational teams, resulting in timely delivery and fewer unresolved dependencies.
• Positive feedback from government stakeholders, employees, and internal leadership.
• Measurable improvements in program processes, workforce readiness, operational performance, and team culture.

Required Skills and Qualifications

• Active Top Secret (TS) clearance.
• U.S. citizenship.
• Ability and willingness to work on-site in Huntsville, AL, at secure federal facilities, with occasional travel to Quantico, VA, and other program locations as required.
• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field; equivalent relevant experience may be considered in lieu of a degree.
• Eight or more years of progressively responsible experience in program management, project management, IT operations, or technical delivery environments.
• Demonstrated experience leading or coordinating cross-functional technical teams in a fast-paced, mission-critical environment.
• Experience supporting program administration, including financial tracking, staffing, reporting, scheduling, deliverables, and risk management.
• Strong organizational skills with the ability to manage multiple priorities, meet recurring deadlines, and maintain attention to detail.
• Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively with employees, government customers, technical leaders, and executive management.
• Proven ability to build trust, maintain discretion, exercise sound judgment, and work effectively as part of a closely aligned leadership team.
• Experience using Jira or a similar tool to manage work, priorities, backlogs, reporting, and delivery progress.
• Demonstrated ability to identify process improvement opportunities and lead teams through practical, sustainable change.

Desired Skills and Qualifications

• Project Management Professional (PMP), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, or similar certification.
• Experience supporting federal law enforcement, Department of Justice, Department of War, intelligence community, or other national-security-focused customers.
• Experience with IT service management, service desk operations, infrastructure operations, cloud migrations, application support, or enterprise IT delivery.
• Familiarity with Agile, Scrum, Kanban, SAFe, or hybrid delivery methods.
• Experience developing and presenting program metrics, dashboards, financial forecasts, staffing plans, and executive-level status reports.
• Familiarity with federal cybersecurity and compliance frameworks, including NIST 800-53, FISMA, RMF, and continuity-of-operations practices.
• Experience with Confluence and Microsoft tools, including Teams, SharePoint, Excel, Word, PowerPoint, Project, and Visio.
• Understanding of AWS cloud environments, hybrid cloud architectures, systems engineering, or software development life cycle practices.
• Experience working with geographically dispersed teams and creating engagement across multiple work locations.

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!