Deputy Program Support Manager (DPSM)

DANE LLC

Arlington, VA

Full-time

3 days ago

Job Description

Benefits:

401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance

Job Description: Deputy Program Support Manager (DPSM)
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.
Key Responsibilities

Support overall contract performance and serve as a primary point of contact with Department of State staff.
Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands.
Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct.
Participate in hiring, training, and performance management of contract personnel.
Prepare and deliver timely reports, deliverables, and performance data.
Drive continuous improvement initiatives and promote operational efficiency.
Resolve operational problems quickly and respond to urgent support requests.
Represent the contract in meetings, conference calls, and briefings as needed.
Act as Acting PSM during short-term absences (up to two weeks).

Required Qualifications

Bachelor’s Degree required.
Six (6) years of progressive management experience in a high-volume production or office environment.
Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing.
Three (3) years managing seasonal/temporary workforce.
Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook.
Strong personnel management, communication, and organizational skills.
Ability to interpret and apply regulatory material.
Capable of performing duties of any Records Support Associate role.

Numbers & Facts

Location	Arlington, VA
Job Type	Full-time

Skills

Continuous Improvementunmatched
Contract Managementunmatched
Customer Service Managementunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Interpret Regulationsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Operational Strategyunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Managementunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Systemsunmatched
Production Volumeunmatched
Secret Clearanceunmatched
Security Clearanceunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training/Teachingunmatched
Tuition Feesunmatched
Vision Planunmatched

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