The Deputy Specialist I receive, record, and resolve requests for assistance from other departments and customers regarding property taxes within a reasonable time frame. Maintain record of requests and status of property tax accounts. Ensure that information provided to customers is accurate.
Essential Duties and Responsibilities: The incumbent is responsible for executing the duties and responsibilities listed below and all other duties as assigned.
Essential Duties: % of Time
Perform complex research activities, including but not limed to, identification of accounts, proof of payment, transfer/correction request, historical documents and verification of timely mailing.
• Search property records by utilizing other county agency records kept by County Appraisal District, District Clerk, and Clerk’s Office. - 20%
Create cases to maintain and record requests submitted by customers and other internal customers.
• Determine the cause of request and what information is required to resolve issues. - 20%
Maintains phone, mail and email correspondence with taxpayers, branch associates, and other employees in the Tax Office in order to assist and direct as needed.
• Decide on best practices, research status, calculate tax bills, and answer questions.
• Review and sort department mail and incoming faxes. - 15%
Verify for bulk accuracy of calculations for Tax Bills by cross referencing system calculations with individual calculations in order to verify the validity of the bill before mailing.
• Calculate accurate totals to ensure bills are being prepared correctly. - 15%
Prepares and approves transfer of misapplied funds to correct/intended accounts. - 10%
• Determine validity of fund transfers and calculate the amounts to be due if any upon correction of misapplied payments.
• Provides estimated amounts for tax bills by cross referencing system calculations with individual computations.
• Calculate accurate estimated totals to provide insight on possible totals due or savings upon the completion of assessments. - 10%
Direct communications and requests to appropriate departments and offices for resolution.
• Determine the correct entity in which the information in which the information is pertaining to and facilitate communication to the appropriate office. - 5%
• Perform other duties and responsibilities as assigned. - 5%
Requirements
Education:
• High school diploma or equivalent from an accredited institution within the U.S.
Experience:
• Minimum of one (1) year of clerical administrative research experience within a professional or
customer service office environment.
• Exceptional attendance and punctuality.
Preferences:
• Knowledge of property tax regulations, including the Texas State Property Tax Code.
• Experience in property tax.
Knowledge, Skills, and Abilities:
• Personal Computer (PC) experience, with proficiency in Microsoft Excel, Word, PowerPoint, and Access
• Related software comprised of Microsoft Word, Excel, and Outlook
• Must be able to work independently and function effectively in a team-oriented environment
• Time management skills and ability to work in fast paced environment
• Excellent reading comprehension and verbal and written communication skills
• Mathematical skills
• Analytical and critical thinking with the ability to solve complex problems
• Exceptional organization, customer service and telephone experience
• Must be able to work special hours upon request
• Must maintain a high level of confidentiality
Work Environment:
• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation.
• This is a full-time, in-office position. Remote work is not available unless specifically authorized based on operational needs.
• Flexibility to work evening and weekend hours may be required.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
Physical Demands:
• Minor physical effort required, which may involve long periods of standing, walking, bending,
reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering,
sorting)