Description

IT Sales Coordinator - Structured Skip to the content

Structured

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Employment

IT Sales Coordinator

Drive sales success by supporting sales operations and delivering an exceptional customer experience.

Structured Communication Systems is seeking a detail-oriented and proactive IT Sales Coordinator to join our team located in Clackamas, Oregon.

As part of our team, you will serve as a central hub within the sales process, partnering closely with Account Executives and technical teams to support the end-to-end sales cycle and ensure smooth order execution and delivery.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys working across teams to deliver an exceptional customer experience. You will play an important role in managing customer opportunities, maintaining CRM accuracy, and helping drive sales efficiency, while gaining valuable experience that can lead to future growth in sales, account management, or operations.

(Must be able to work on-site in Clackamas, Oregon five days a week.)

Compensation: $21.65 - $31.25 per hour

About Structured

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets, and providing information security and governance.

Essential Duties and Responsibilities

An individual must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for gathering customer requirements and working with internal teams to create and deliver quotations.
• Plans, manages, coordinates and follows up on events, customer telephone, e-mail, and appointments on behalf of account executives as directed.
• Manages Account Executive(s) calendars to prioritize customers and opportunities as directed.
• Manages the complete Purchase Order (PO) life cycle as directed.
• Works with engineers to generate Bills of Material (BOM) as needed.
• Provides complete, accurate and timely updating, forecasting and sales process status reports.
• Ensures accurate receipt of customer orders and seamless handoff to operations.
• Monitors order progress to ensure customer expectations for delivery are communicated and met.
• Investigates and resolves customer issues regarding product and/or service delivery; communicate status to team lead and account executive on a timely basis.
• Oversees customer cases and acts as a single point of contact for the Service Desk as directed.
• Provides support for meetings in order to track progress on project milestones and to track and resolve issues.
• Acts as a point of contact between internal clients, including account executives, engineers, management, customer service, administration and outside clients.
• Manages aspects of project work and all or a portion of the overall execution of projects (as directed by team lead and account executive).
• Ensures that project and development efforts are documented.
• Maintains and organizes customer database, as well as put together project files in a timely manner.
• Assists in the investigation and reporting of logged time and service platform updates for projects and cases when requested by team lead/account executives/management.
• Participates, as needed, in account planning.
• Follows the current policies and procedures for tracking activities in Structured's various CRM/service delivery tools.
• Additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service at all times.
• Ability to maintain and continually develop accurate product and application knowledge.
• Must be well-organized in a fast-paced, high-pressure environment.
• Ability to maintain strict confidentiality.
• Excellent verbal and written communication skills.
• Strong organization and time management capabilities and exceptional attention to detail.
• Strong interpersonal skills, including communicating, fostering, and maintaining relationships with internal teams, customers, and vendors.

Education and Experience

High school diploma or equivalent, or five years related experience and or training; or equivalent combination of education and experience within customer service.

General Office Computer Skills

To perform this job successfully, an individual should be an experienced user of Microsoft Office Suite; experience with a customer relationship management (CRM) tool, such as Salesforce.

Language Skills

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary in nature, but may require frequent standing, walking, talking and hearing. Frequent use of phones, computers and other general office equipment is required. While performing the duties of this job, the employee will be required to lift and/or move up to fifty (50) pounds.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary in nature, but may require frequent standing, walking, talking and hearing. Frequent use of phones, computers and other general office equipment is required. While performing the duties of this job, the employee will be required to lift and/or move up to fifty (50) pounds.

Benefits

Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged.

• We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas. *

Apply Now

• Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

Locations

Clackamas, Oregon

Apply Now

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Structured is a leading provider of information technology solutions and systems integration services. For more than 30 years, we've translated an ever-widening range of IT into actionable strategies with a business-driven context. From implementing security enhancements to streamlining data center operations, from designing multicloud architectures to simplifying infrastructure management, from fixing a client's network errors to enabling their digital transformation opportunities, Structured bridges people, business and technology.

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