Design Operations Assistant

• Analyze sales, production, and operational performance data using NetSuite and RFSmart; develop reports and insights to support business decisions.
• Monitor key metrics including sales, productivity, remakes, on-time performance, and spoilage, identifying opportunities for process improvement.
• Serve as the NetSuite subject matter expert, partnering with IT on system enhancements, testing, training, troubleshooting, and documentation.
• Manage product setup and maintenance, including item creation, Bills of Materials (BOMs), inventory adjustments, production reporting, and timesheet administration.
• Support product availability across stores and eCommerce channels, including seasonal launches and assortment updates.
• Coordinate with Marketing and cross-functional teams to communicate product changes and support website content updates.
• Oversee purchasing and inventory management for design supplies and balloons, including vendor relationships, purchase orders, invoice reconciliation, and inventory levels.
• Assist with business planning, production scheduling, peak-season operations, and special projects to support Design Operations goals.
• Maintain accurate records, documentation, and standard operating procedures (SOPs).
• Perform additional duties and special projects as assigned.

• Two- to four-year college degree, or equivalent experience
• One to three years' experience with NetSuite and RFSmart in a business setting
• Expert skills in Microsoft Office, especially Excel (reporting, analysis, formulas), and online equivalents
• Experience building items, recipes or bills of materials in a retail, food or production system
• High level of quantitative, analytical and critical thinking skills
• Able to develop and execute purchasing plans based on financial, historical, consumer trends and business needs
• Able to work directly with vendors in a business environment
• Highly organized, with strong attention to detail and follow-through
• Excellent verbal and written communication; able to train and coordinate across internal teams, customers and vendors
• Self-motivated, adaptable, and able to prioritize effectively in a fast-paced environment.
• Knowledge of horticulture and the floral business preferred
• Extended hours required during seasonal peaks and holidays.
• Combination of office and design room work, including occasional cooler environment.
• Ability to lift and carry up to 40 lbs. throughout the workday.

• Employee Discount
• Medical Insurance
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)

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