Change Management, Claims Processing, Customer Support/Service, Data Collection, Documentation, Insurance, Insurance Claims, Licensing, Maintenance Services, Presentation/Verbal Skills, Procedure Development, State Laws and Regulations, Time Management, Writing Skills
The Desk Adjuster is responsible for the examination, evaluation, and resolution of property
<\/div>
and casualty insurance claims. This role involves working with policyholders, claimants, agents,
<\/div>
and other insurance professionals to gather information and make fair and timely settlements.
<\/div>
<\/div>
Key Responsibilities:
<\/div>
• Responsible for claims handling procedures
<\/div>
• Develops expert list/websites for various product categories.
<\/div>
• Documents the file accordingly.
<\/div>
• Provides quality customer service.
<\/div>
• Provides insured with policy information to include coverage, limitations, replacement
<\/div>
or ACV options.
<\/div>
• Works with and may coordinate a number of vendor services such as contractors,
<\/div>
emergency repair, cleaning services and various replacement services.
<\/div>
• May assist on files handled by Claims Reps with in -person inspection/policyholder
<\/div>
contact when needed.
<\/div>
• Attends product seminars/shows to build personal property expertise.
<\/div>
• May be called upon for catastrophe duty.
<\/div>
Position Duties & Responsibilities
<\/div>
• Manage your work queue to meet the client’s time expectations.
<\/div>
• Review and stay up to date with the client estimating guidelines.
<\/div>
• Review photographs to verify storm damage from the 3rd party vendors.
<\/div>
• Review the aerial report to verify the correct location and shape of the
<\/div>
dwelling/building.
<\/div>
• Verify photographs of the risk to ensure they match the scope notes.
<\/div>
• Create an estimate using scope notes from 3rd party vendor and/or aerial report that
<\/div>
meets the client’s estimating guidelines.
<\/div>
• Notify management of any time changes in your schedule in advance.
<\/div>
• Review all documentation, estimates, and photographs for accuracy prior to
<\/div>
uploading/marking the claim ready for review.
<\/div>
• Processing payments, sending coverage letters and closing calls to insure.
<\/div>
<\/div><\/span>
Requirements<\/h3>Requirements & Qualifications
<\/div>
• Strong written and oral communications skills required.
<\/div>
• Good interpersonal, analytical and negotiation skills required
<\/div>
• Customer service experience preferred.
<\/div>
• Knowledge of coverages provided within various homeowner policies.
<\/div>
• The capabilities, skills and knowledge required is normally acquired through a
<\/div>
Bachelor’s degree or equivalent experience and 3 -5 years of directly related
<\/div>
experience.
<\/div>
• Ability to obtain proper licensing as required Creating estimates in Symbility.
<\/div>
• 3+ years estimating storm damage.
<\/div>
• Have a working computer.
<\/div>
• Have access to reliable internet.
<\/div>
• Maintain licenses in the states as required by state regulations.
<\/div>
• Demonstrate self -motivation with the ability to plan, organize, and complete tasks
<\/div>
independently without close supervision
<\/div><\/span>
E
Elevate Claims Solutions