Desk Attendant (Student)

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Job ID

61395

Location

Columbia

Full/Part Time

Part-Time

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Hiring Department

MU Housing - Student Affairs

Job Description

MU Housing, a department within the Division of Student Affairs, provides a world-class housing experience by engaging students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.

These positions are customer service centric. Desk Attendants are part of a team that represents the student spirit of MU Housing, serving as the initial contact point through various customer interaction mediums that include all hall information desks, along with email and phone communication.

Desk Attendants are responsible for the day-to-day operations of the hall information desks. This includes organizing and sorting mail and packages; managing the room keys, spare keys, access cards, and other front desk resources for the respective hall; maintaining the appearance of the desks and lobby areas; and other functions necessary for the success of the MU Housing. Desk Attendants are an extension of the MU Housing brand and are on hand to offer guidance and information on MU Housing and Mizzou to residents, prospective students, visitors, faculty, staff, administrators, and alumni.

Desk Attendants are required to work during campus holidays and closures, with the exception of Thanksgiving, Winter, and Spring Breaks. This includes days such as Labor Day, Veterans Day, and MLK Jr. Day.

This appointment also requires that you attend the following paid mandatory orientation and training sessions:

• Orientation: To be scheduled the week of April 20 - April 24, 2026*. Your Desk Operations team will reach out in April to notify you of the date, time, and location.
• Fall 2026 Training: Training is mandatory and is scheduled for August 10 - 14, 2026*.
• Fall 2026 Move-In: August 15, 2026 and 19 - 20, 2026
• Spring 2027 Training: Training is mandatory and is scheduled for January 14 - 15, 2027*.
• Dates are subject to change.

Essential Functions

Desk Attendants will perform some or all of the duties listed below and may be assigned to work in one or more service areas or functions.

• Provide excellent customer service to all MU Housing residents and visitors by being welcoming and approachable. This includes greeting people when they walk into the hall, smiling, verbally and physically acknowledging people, and taking the initiative to be friendly. Have intentional interactions with residents within the hall and build a relationship with them.
• Manage the front desk operations. Read and fill out the Communication Log. Complete a shift checklist. Complete a nightly key inventory. Answer the desk phone and manage the front desk email. Keep the desk, back room, and lobby clean and presentable.
• Organize and sort mail for the respective halls. Help locate and distribute packages that may have been misplaced.
• Assist residents with submitting maintenance work orders.
• Serve as a pulse point for communication with administration, full-time support staff, and other student staff regarding concerns, suggestions, and problems involving the day-to-day operations of MU Housing.
• Manage room keys, temporary keys, and access cards for spaces within the building. Assist with troubleshooting lock and ID card issues. Check out key cards for IT and maintenance when needed.
• Be a brand ambassador for MU Housing and the University of Missouri. Have knowledge of MU Housing and Student Affairs to be an exceptional resource. Refer students to resources on and off campus.

Additional Responsibilities

• Receive training on a wide variety of MU programs, offerings, and appropriate delivery methods.
• Attend and participate in periodic staff meetings and all training sessions scheduled by the department.
• Participate in special projects to improve or expand the services offered by MU Housing.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our MU Housing and Student Affairs mission.

Anticipated Hiring Range

$15.40 per hour, paid on a bi-weekly basis.

Shift

Average number of hours per week: 20.

Shifts between 9 a.m. and 10 p.m. 7 days per week (weekends are required).

This position requires evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required if the student was enrolled in the Spring semester and is pre-enrolled for the Fall semester. Selection is contingent upon results of a review with the Office of Institutional Equity, Office of Student Accountability & Support, Office of the Vice Chancellor for Student Affairs, previous MU appointment history, and reference checks.

Preferred Qualifications

• Second-year student or above with a 2.75 GPA or higher.
• Prior customer service experience.
• Ability to work at least 12 hours per week on a consistent basis.
• Strong verbal and written communication skills, including the ability to greet and assist residents and visitors in a professional manner.
• Positive, friendly, and approachable demeanor with enthusiasm for representing MU Housing and Mizzou.
• Strong organizational and time-management skills, with reliability and a demonstrated commitment to the workplace.
• Ability to work with a wide range of individuals with different backgrounds and experiences.
• Ability to perform accurate data entry and use basic office software (databases, spreadsheets, word processing).
• Flexibility to work mornings, nights, weekends, and holidays.
• Preferential hiring given to those who live with MU Housing

Application Materials

Complete application, and upload the following: résumé, class schedule, cover letter, and 3 or more references which must include at least 1 MU supervisor (if applicable). Please provide your MU e-mail address in the contact information section of the application.

Benefit Eligibility

This is a student position and is not eligible for University benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.