Deskside Support

Job Description

Deskside Support

Others, Ohio

Job Summary

Job Summary : Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved

Key Responsibilities

Job Responsibilities : Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved

Skill Requirements

Skill Requirement : Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved

Other Requirements

Other Requirement : Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved

Maximum Salary (US): 62,000

Minimum Salary (US): 54,000

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.