Job Description
Role: Deskside/Desktop Support Engineer
Location: Cambridge, MA / Onsite
Duration: 6 Months
Experience Required: 5+ Years
Key Responsibilities:- Provide second-line investigation and diagnosis for Sales users and end users.
- Stage, image, provision, and deploy PCs, laptops, and workstations.
- Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
- Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
- Troubleshoot and resolve PC incidents and VIP support requests.
- Provide onsite hands-and-feet support to Server and Network teams.
- Perform hardware and software maintenance and troubleshooting.
- Maintain centralized hardware, spare parts, and equipment inventories.
- Manage surplus equipment, asset disposal, transfers, and decommissioning.
- Coordinate hardware break/fix activities with vendors.
- Update asset management databases with hardware and software information.
- Manage PC/device logistics and workstation setup.
- Coordinate with third-party vendors to resolve IT incidents within SLA.
- Perform onsite administrative tasks including backups and OS migrations.
- Assist with moving, installing, and configuring cables and hardware.
- Participate in client change requests and onsite implementation activities.
- Follow documented SOPs and knowledge management procedures.
- Provide end-user training and demonstrations when required.
- Support third parties with power checks, visual inspections, and basic troubleshooting.
- Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
- Support server-room hardware decommissioning, disposal, and transfer activities.
Required / Essential Skills- Strong experience in Deskside/Desktop Support.
- Hands-on Windows desktop and laptop troubleshooting.
- Experience with PC imaging, provisioning, and workstation builds.
- Experience performing IMAC services.
- Strong hardware and software troubleshooting skills.
- Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
- Experience providing VIP/Executive user support.
- Knowledge of IT asset and inventory management.
- Experience working with third-party vendors and hardware break/fix services.
- Strong incident, service request, and SLA management experience.
- Ability to provide onsite hands-and-feet support for server and network teams.
- Strong documentation and communication skills.
Top Skills:- Deskside / Desktop Support
- Windows PC & Laptop Support
- Hardware & Software Troubleshooting
- IMAC Services
- PC Imaging & Provisioning
- Hardware/Software Installation
- Mobile Device Support
- Asset & Inventory Management
- VIP / Executive Support
- Server & Network Hands-and-Feet Support
- Incident & Service Request Management
- Vendor Coordination
- IT Documentation & SOPs
Thanks,
Skills
Administrative Skillsunmatched
Apple iMacunmatched
Asset Disposalunmatched
Asset Managementunmatched
Change Requests/Ordersunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Documentationunmatched
Executive Assistant Skills unmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
Hardware Repairunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Knowledge Managementunmatched
Laptop PCunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Operating Systemsunmatched
Printersunmatched
Salesunmatched
Server Supportunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Installationunmatched
Standard Operating Procedures (SOP)unmatched
Technical Supportunmatched
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