Deskside Technician I

Who we are

Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Summary

We are seeking an eager and detail-oriented Entry-Level Deskside Technician to provide onsite IT support in a corporate environment. This position is ideal for an experienced IT technician looking to gain hands-on experience in troubleshooting, managing IT assets, and delivering exceptional customer service.

The Deskside Technician will handle hardware and software issues, provision new devices, and ensure seamless operations for end users, contributing directly to the organization's productivity.

  Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users 
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN and VDI connectivity
• Software, patches and updates installation using corporate distribution tools
• Follow appropriate KB articles and Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision 
• Communicate technical information to non-technical audiences 
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

 What you'll get

• Work with people who exhibit:
  • Commitment to the client
  • Leadership by Example
  • Respect for people
  • Courage to innovate
  • Humbleness to learn
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

  Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Requirements

• 1 year onsite or 2-3 years of experience in a technical ICT environment
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent problem-solving abilities and attention to detail 
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred

• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Physical presence in either Client or Stefanini location during shift
• Maintain neat and professional work area and appearance in compliance with site policies

• Demonstrate a high level of professionalism and strong personal interaction skills

• High School Diploma or equivalent
• Maintain valid driver"s license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule