105 Results for

Help Desk Specialist Jobs in Virginia

Jobs

Falls Church, VA11 days ago

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

Dahlgren, VA9 days ago

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

New!

Rocky Mount, VA3 days ago

Experience working with following environments: Microsoft Windows 11 & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking hardware, both physical and wireless. Thorough knowledge of Microsoft Windows & Windows Server operating systems, Mac OS & iOS, Linux, Active Directory, Office 365 Apps, Network Storage, Azure, Cisco and Dell networking.

New!

Richmond, VA3 days ago

$84,674–$127,010 Per Year

Serve the primary EHS resource for 2nd shift, providing visible floor leadership and practical risk-based guidance to employees, leaders, and support teams. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.".

Yorktown, Virginia23 days ago

Performing deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Sev1Tech is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.

Ashburn, VA30+ days ago

Remote

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Ashburn, VA30+ days ago

Remote

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

New!

Ashburn, VA3 days ago

$61,000–$64,000

Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed. You’ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.

New!

Ashburn, VA3 days ago

$48,000–$50,000

You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.

Richmond, VA30+ days ago

Full-time

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you!

Arlington, Virginia12 days ago

Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR. Qualifications: 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.

Virginia Beach, Virginia24 days ago

$51,000–$82,000 Per Year

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.

Pentagon, VA15 days ago

Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics. Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled.

Washington, VA15 days ago

Ethic Tech is seeking a Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Washington, VA15 days ago

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users.

Dahlgren, VA30+ days ago

Full-time

Watershed is looking for a Senior Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren, VA. Must have Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy or ServiceNow.

New!

Ashburn, VA2 days ago

Remote

$48,000–$50,000

We are seeking customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms.

Stafford, VA30+ days ago

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.

Ashburn, VA8 days ago

Remote

Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

New!

Ashburn, VA2 days ago

$61,000–$64,000

Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.

Alexandria, VA9 days ago

InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. This role is responsible for supporting desktops, laptops, printers, mobile devices, and related peripherals while ensuring users receive timely and effective technical assistance.

Vienna, VA11 days ago

$50,000–$65,000

About the Company Tesla Laboratories is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cyber Security, Intelligence Analysis, Financial Management, Facilities Engineering Services, and Program Management support to the Intelligence Community (IC), the Department of Defense (DoD), and other federal government customers. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Daleville, VA30+ days ago

You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service.

Alexandria, VA8 days ago

InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. InquisIT is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions.

Ashburn, VA30+ days ago

Remote

This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).

McLean, Virginia30+ days ago

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives.

Arlington, VA11 days ago

Remote

Full-time

As our company continues to experience record-breaking growth, we’re expanding our fully remote team and seeking motivated, people-focused individuals who enjoy helping others and want a career that offers both purpose and flexibility. If you thrive on building relationships, value meaningful work, and want the freedom to work from home while building a long-term career, this opportunity could be the perfect fit.

New!

Arlington, VA2 days ago

PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.

Chantilly, VA30+ days ago

$135,000–$178,000 Per Year

Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure positive user experiences through responsive customer service and efficient incident management.

Norfolk, VA30+ days ago

The NMCI / Flank Speed End User Support Specialist provides Tier I–II technical assistance, account management, and lifecycle support to Navy end users operating within NMCI and Flank Speed enterprise environments. This role ensures reliable access to Navy networks, systems, and collaboration services by performing troubleshooting, incident resolution, and user provisioning in accordance with Department of the Navy (DON) cybersecurity and information assurance requirements.

Blackstone, Virginia16 days ago

The Training Specialist for Mobile II reports to the Instructional Systems Management Unit Chief and is responsible for inventory and content management of ISM-controlled mobile IT equipment used for training delivery (tablets, laptops, etc.). Working with Instructional Designers; helps course developers in organizing training materials on ISM owned IT equipment to include moving content from SharePoint to PCs and Tablets.

Blackstone, Virginia16 days ago

The Training Specialist for Mobile I reports to the Instructional Systems Management Unit Chief and is responsible for inventory and content management of controlled mobile IT equipment used for training delivery (e.g., tablets, laptops). Working with Instructional Designers; helps course developers in organizing training materials on ISM owned IT equipment to include moving content from SharePoint to PCs and Tablets.

Springfield, VA10 days ago

The Junior Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.

Alexandria, VA30+ days ago

Full-time

1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.

Ashburn, VA30+ days ago

Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills.

Alexandria, Virginia15 days ago

Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels.

Sterling, VA30+ days ago

$51,000–$82,000 Per Year
Full-time
Employee

Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue). Peraton is seeking a Customer Support Specialist (“CSS”) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program.

Richmond, VA25 days ago

About Qualified StaffingQualified Staffing partners with leading companies to provide temp, temp-to-hire, and direct hire opportunities in light industrial, administrative, skilled trades, and manufacturing environments. This role provides technical support, maintains IT systems, and ensures employees have the tools needed to perform effectively.

Alexandria, Virginia18 days ago

$25.70–$35.70 Per Hour

Resolves computer system and connectivity issues, including coordinating with users, network administrators, and other local area network (LAN) components to restore and optimize system operations. Coordinates and tracks hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders to restore services within required timeframes.

Fort Lee, VA30+ days ago

Full-time

Perform and/or assist technical staff with the removal of hard drives, disposing of life cycled equipment drives, per the G-6 Operations guidelines, shipping of hard drives to locations directed by the PM or program directives, and tracking and shipping warranty replacements to and from the manufacturer. Receive devices from the cellular service provider, match Subscriber Identity Module (SIM) cards, document process and submit a service ticket to the Army Enterprise Service Desk (AESD) for password resets/activation.

Norfolk, VA15 days ago

Advanced database management skills (Microsoft SQL Server, Oracle) and enterprise IT services (DNS, DHCP, AD, GPO, ADFS). Extensive experience managing and administering COI/FAS systems, including support to NATO exercises and ensuring interoperability across commands.

Richmond, VA30+ days ago

The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

District Wide Radford, VA12 days ago

Serve as DDOT II/Project Manager for SOL Testing (Provide technical support for the management of testing for all schools, and is responsible for the division-wide technology infrastructure needed to conduct online testing and manage secure assessment data. Administer and support Google Workspace for Education, including user account management, organizational unit configuration, license management, security settings, and troubleshooting of platform-related issues.

Quantico, VA10 days ago

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Arlington, Virginia30+ days ago

$80,000–$128,000 Per Year

Demonstrated experience performing IP triage and ownership attribution, including use of WHOIS lookups, Regional Internet Registry (RIR) databases (ARIN, RIPE, APNIC), passive DNS analysis, and related OSINT methodologies to identify IP address owners and associated infrastructure. Manage incident triage and coordination with analysis and detection sections to identify and analyze technology and cyber impacts to IT assets and network infrastructure (LAN/WAN), including applying security controls and ensuring proper incident management and coordination.

Alexandria, VA30+ days ago

Coho Consulting Group is seeking a Human Resources Classification Specialist to support the Washington Headquarters Services (WHS) Human Resources Directorate (HRD), providing staff-level advice to customers in the development of solutions to a variety of complex problems in position management, organizational alignment, and desk audits. The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Charlottesville, VA30+ days ago

Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

Fredericksburg, Virginia30+ days ago

$18–$24 Per Hour

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.

Petersburg, Virginia30+ days ago

Design Creation: Assist in the creation of various design materials, including but not limited to brochures, flyers, social media graphics, website elements, and other marketing collateral. Assists the Senior Advertising Manager in furthering promotional, entertainment, and brand messaging among several media including but not limited to digital, radio, TV, print, and on-property.

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Help Desk Specialist Jobs in Virginia

Help Desk Specialist Company Confidential

Customer Technical Support Specialist (Help Desk) Bowhead / UIC Technical Services

Senior IT Specialist Traditional Medicinals

Lead EHS Specialist (2nd shift) LEGO Group

Sr Help Desk Specialist /Installer Entarian

Help Desk Specialist I (Tier I Agent – Internal) Aretec Inc

Help Desk Specialist II (Tier II – Advanced Support) Aretec Inc

Help Desk Specialist – Tier 2 - Managed Service Provider Support Summit Technologies, Inc.

Help Desk Specialist II- Tier 2 Support TEEMA

Help Desk Specialist I - Tier 1 Support TEEMA

MSP Help Desk Specialist PeopleSharp

Help Desk Specialist BlueWater Federal Solutions

SITEC - Help Desk Specialist - Little Creek, VA Peraton

Linux Help Desk Specialist (Swing Shift) Quadrant Inc

Help Desk Support Specialist Ethic Tech, LLC

Senior Help Desk Support Specialist Ethic Tech, LLC

Senior Customer Technical Support Specialist -Help Desk Watershed Security

Tier 1 Help Desk - Remote Hire Evolution Consulting

Help Desk Tier I Geospatial And Cloud Analytics Inc

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

ACE Account Service Desk Specialist TIER 2 TEEMA

Service Desk Specialist - TIER 2 InquisIT LLC

IT Service Desk Specialist - SECRET clearance required Tesla Laboratories. Inc.

Front Desk Patient Specialist at Daleville pediatrics office CORA Physical Therapy

Service Desk Specialist - TIER 1 InquisIT LLC

CBP Technology Service Desk Aretec Inc

IT Helpdesk Specialist 1 Somatus, Inc.

Virtual Desk Agent (Entry Level) Globe Life AIL - Lisa Russel

IT & Business Operations Specialist PLUS Communications

Operations Maintenance and Support Specialist Amatriot Group, LLC

End User Support Specialist Orgro

Training Specialist for Mobile II Cayuse Holdings

Training Specialist for Mobile I Cayuse Holdings

Junior Helpdesk Specialist Chenega Corporation

User Support Specialist BayNova LLC

IT Support Specialist - Senior C3EL

Endpoint Support Specialist (ISC)2

Customer Support Specialist (Technical) Peraton

IT Specialist Qualified Staffing

Senior Computer User Support Specialist Cayuse Holdings

Logistics Specialist Agil3 Technology Solutions (A3T)

C004837 Engineer (ICT Systems) FAS Specialist (NS) - FRI 29 May EMW, Inc.

User Support Specialist Serco

Part Time Technology Support Specialist II Radford City School District

Systems Administration (Operations Support Specialist) ARCTICOM LLC

Junior Cyber Incident Analyst - Notification Specialist Peraton

Human Resources Classification Specialist The Copper River Family of Companies

Health Information Specialist I Datavant

Customer Service Specialist Orkin

Advertising Specialist - Petersburg Live! Casino & Hotel Virginia

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