Deskside Technician I

Details:

Who we are

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment

• Stage, provision, and deploy IT machines to end users following best business practices

• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

• Troubleshoot VPN and VDI connectivity

• Follow appropriate KB articles

• Manage workload via ticketing software or Non-ticket Tracker

• Prioritize and complete work in a group and independently with minimal supervision

• Communicate technical information to non-technical audiences

• Smart Hands remote support for offsite resolver groups

• Inventory management of IT assets including asset auditing

• Other duties as assigned