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Help Desk Jobs in Nashville, TN
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Deskside Technician I

Stefanini
  • Nashville, TN
  • Employee
  • Instant Apply
9 days ago

Job Description



Who we are

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.


Job Description

  • Provide Windows, software, and hardware support, onsite in a corporate environment
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
  • Troubleshoot VPN and VDI connectivity
  • Follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
  • Other duties as assigned



    • Requirements

  • 1 year onsite or helpdesk support or equivalent experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging, dynamic, rapid-response support
  • Experience with Microsoft Office/ Office 365 suite
  • Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
  • Maintain neat and professional work area and appearance in compliance with site policies
    • Demonstrate a high level of professionalism and strong personal interaction skills
  • High School Diploma or equivalent
  • Maintain valid driver"s license
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule



    • What you'll get

    Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.


    Why we're different

    Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
    #LI-LG1
    #LI-ONSITE

    Numbers & Facts

    LocationNashville, TN
    Job TypeEmployee
    IndustryComputer/IT Services
    Company Size10,000 employees or more
    Year Founded1987
    Websitehttp://www.stefanini.com

    About Company

    Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

    With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

    Skills

    • Artificial Intelligence (AI)unmatched
    • Asset Managementunmatched
    • Audiovisualunmatched
    • Automationunmatched
    • Background Investigationunmatched
    • Best Practicesunmatched
    • Business Practicesunmatched
    • Campaignsunmatched
    • Cloud Computingunmatched
    • Consultingunmatched
    • Cost Controlunmatched
    • Customer Support/Serviceunmatched
    • DNAunmatched
    • Desktop Virtualizationunmatched
    • Driver's Licenseunmatched
    • Establish Prioritiesunmatched
    • Financial Auditunmatched
    • Hardware Administrationunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Information Technology Outsourcingunmatched
    • Intelligence Agenciesunmatched
    • Internet of Thingsunmatched
    • Inventory Managementunmatched
    • Knowledge Baseunmatched
    • Lift/Move 50 Poundsunmatched
    • Mainframe Computerunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Market Trend Analysisunmatched
    • Marketingunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows Operating Systemunmatched
    • Mobile Devicesunmatched
    • Office Suitesunmatched
    • On Site Supportunmatched
    • Outsourcingunmatched
    • Software Administrationunmatched
    • Team Playerunmatched
    • Technical Presentationunmatched
    • User Interface/Experience (UI/UX)unmatched
    • VPN (Virtual Private Network)unmatched

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