Desktop Analyst

Summary:
The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC\'s, Laptop\'s and MAC\'s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Minimum Education:
High school or equivalent required
Associate\'s degree in a related field preferred

Minimum Experience:
Hospital or healthcare setting experience is highly preferred.
Must maintain a clean-cut, professional appearance.
Minimum of 6 months to 2 years of IT experience required.
Clear and effective communication is extremely important for this role. Please pre-vet candidates to ensure they can communicate clearly, professionally, and confidently.

Experience with or exposure to the following systems is preferred:
Cerner
FootPrints
Kronos

Accountabilities:
Provide technical and troubleshooting assistance to Keck Medicine of  end users as required.
Adhere to Keck Medicine of  IT processes and practices.
Identify and recommend ways to improve processes to Keck Medicine of  IT Client Services team.
Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of  IT.
Assist in the installation, repair and maintenance of work stations at all Keck Medicine of  hospitals and clinic locations.
Prepares defective parts for shipment to manufacturer.
Assist in maintaining records or parts inventory for spare equipment.
Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
Ability to perform on-call duties
Performs other duties as assigned.

Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
We also appreciate timely updates on the Medical Enterprise onboarding status. Please note that the drug test must be completed within 72 hours of notification, or the offer may be withdrawn.

Background Checks
Social Security Trace confirm 7 years worked and lived, as found by SSN trace
County Criminal (Felony & Misdemeanor) 7 years
Federal Criminal 7 years
National Criminal Search (Widescreen Plus)
National Sex Offender Registry
State Healthcare Sanctions
OIG/SAM (Office of Inspector General/System for Award Management)

Employment
List 3 previous employers; at least 2 must be verified

Other Required Documents
HIPAA training acknowledgment
Application form
Temporary Worker Agreement
Harassment & Discrimination pamphlet

Medical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen)
Immunity Documentation (Bloodwork or Vaccination Records)
Provide documentation/titers OR vaccine records for:
MMR (Measles, Mumps, Rubella): 2 shots
Varicella (Chickenpox): 2 shots
Hepatitis B: 3 shots
Must be fully vaccinated for MMR and Varicella.

Hepatitis B Vaccination
May be declined (no exemption form required), but declination form must be on file (supplier can provide).
Tuberculosis (TB) Test
Must be completed yearly.
Documentation must show:
Date of test.
Result was read within 2448 hours.
For positive history: submit chest x-ray results.

Drug Screening 9 Panel, No THC (effective May 20, 2024)
Required substance screening for:
Amphetamines
Barbiturates
Benzodiazepines
Cocaine metabolite
Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone)
Oxycodone
Phencyclidine
Methadone
Propoxyphene

Influenza Vaccine (Current Season)
Flu season runs from November 1, 2026, through March 31, 2027. Deadline to be compliant this year is 10/31/2026.

Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st).
Facility accepts signed personal/medical exemption form. IF DECLINING VACCINE, A MASK IS REQUIRED.

COVID-19 Vaccination
Not required but strongly recommended.

Fair Chance Employment
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act