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Desktop Engineer

ICONMA, LLC

  • Cambridge, MA
  • 30+ days ago
  • $24.29–$26.43 Per Hour
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Skills

  • Assembly Lineunmatched
  • Asset Managementunmatched
  • Change Controlunmatched
  • Cleanroomunmatched
  • Commissioningunmatched
  • Communication Skillsunmatched
  • Desktop PCunmatched
  • Detail Orientedunmatched
  • Distribution Servicesunmatched
  • Document Scannersunmatched
  • GMP (Good Manufacturing Practices)unmatched
  • GxPunmatched
  • Hardware Componentsunmatched
  • Hardware Installationunmatched
  • Health Planunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Manufacturingunmatched
  • Microsoft Product Familyunmatched
  • Network Connectivityunmatched
  • Network Operations Centerunmatched
  • OEM (Original Equipment Manufacturer)unmatched
  • Power Managementunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Server Supportunmatched
  • Software Configuration Managementunmatched
  • Software Patchesunmatched
  • Systems Maintenanceunmatched
  • Tandbergunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Test Equipmentunmatched
  • Usability Engineeringunmatched
  • Wireless LANunmatched

Description

Our Client, an IT Services and Consulting company, is looking for a Desktop Engineer for their Cambridge, MA / Danvers, MA location.
 
Responsibilities:
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
 
Requirements:
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention to detail
  • Safety training and proper PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements to enter a clean room
  • Proper entry procedures, proper gear, etc..
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
  • Years of Experience: 4.00 Years of Experience
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

Numbers & Facts

LocationCambridge, MA
Salary$24.29–$26.43 Per Hour

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