Desktop Field Technician

ABOUT THIS POSITION
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed. Responsibilities will include but not limited to:

" Responding to helpdesk tickets in a large enterprise environment " Will procure and issue mobile phones to employees. " Supporting and troubleshooting cellular devices, tablets, and laptops. " Enroll each mobile device into an MDM solution. " Support large conference room Audio/Visual equipment. " Mobile device support including working understanding of mobile device management tools. " Perform audits related to mobile devices such as no usage, hardware inventory, etc. " Participate in afterhours/weekends on call rotation

JOB REQUIREMENTS
" Experience providing technical support to end users in a fast-paced environment. " One year of Active Directory experience. " Mobile device support knowledge. " Experience with Remedy helpdesk software. " Experience with Microsoft Intune " Experience providing technical support for mobile applications in a network environment. " Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc. " Solid troubleshooting skills in desktop computer hardware and software. " Experience creating and improving technical documentation; documenting the system specifications and design. " Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations. " The successful candidate must pass a Federal background check. " Only the highest qualified will candidates will be considered. " Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel. " Candidate should be able to safely lift 50 pounds. " Must possess and maintain a valid Arizona driver's license with a clean record