Desktop Support Analyst

Mroads LLC

Memphis, TN

$25–$30 Per Hour
Contractor
Full-time
Instant Apply

30+ days ago

Job Description

Proactive and detail-oriented IT professional looking to contribute to a dynamic team
Strong knowledge of Windows, Mac and iOS operating systems.
Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Experience in MDM tools such as Intune, Jamf, Airwatch (Workspace ONE UEM).
Experience in Active Directory.
Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
Manage and prioritize support requests via ServiceNow to meet service-level agreements.
Deliver exceptional customer service by ensuring professional, clear, positive, and effective communication.
Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.

Numbers & Facts

Location	Memphis, TN
Job Type	Contractor, Full-time
Salary	$25–$30 Per Hour

About Company

Mroads delivers integrated technology solutions through a combination of products, IT consulting, and managed services. We partner with enterprises to design and operate systems that reduce complexity, improve performance, and seamlessly scale with evolving business needs. Our focus is on delivering sustained, measurable business impact. We serve industries such as Hospitality, Retail, Banking, Finance, Automotive, Supply Chain & Logistics and more.

Skills

2nd Level Supportunmatched
Analysis Skillsunmatched
Apple Macsunmatched
Authenticationunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Manufacturing Data Managementunmatched
Microsoft Active Directoryunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Operating Systemunmatched
On Callunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Technical Supportunmatched
iOSunmatched

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