Equities Trade Support Analyst Brains Workgroup, Inc.
New York, NY8 days ago
- $90–$105 Per Hour
- Temporary
- Contractor
- Full-time
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Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Disaster Recoveryunmatched
- Establish Prioritiesunmatched
- Financial Servicesunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information/Data Security (InfoSec)unmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Network Connectivityunmatched
- Peripheral Hardwareunmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Team Playerunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Trading/Stockbrokingunmatched
Description
We are seeking a Desktop Support Analyst to provide hands-on technical support within a fast-paced enterprise environment. This role serves as the primary point of contact for desktop technology issues while helping maintain reliable IT operations across the office.
You'll troubleshoot hardware and software issues, support Microsoft technologies, coordinate with global IT teams, and contribute to operational stability in a highly collaborative environment.
RESPONSIBILITIES
- Provide desktop and end-user technical support
- Troubleshoot Windows and Microsoft 365 issues
- Support Active Directory user administration
- Configure laptops, desktops, and peripherals
- Perform network connectivity and patching support
- Escalate incidents when appropriate
- Support technology operations and business continuity activities
- Partner with global technology teams
Role Requirements:
- 4+ years of desktop support experience
- Windows 11 expertise
- Microsoft 365 administration
- Active Directory experience
- Hardware troubleshooting
- Network patching knowledge
- Strong communication skills
- Ability to prioritize multiple requests
- Comfortable working fully onsite
- Excellent customer service mindset
PREFERRED EXPERIENCE
- Financial services experience
- Trading floor support
- Business Continuity experience
- Disaster Recovery exposure
- Information Security knowledge
How We Work:
- Collaborative team environment
- Strong ownership mentality
- Customer-first support model
- Continuous improvement mindset
- Fast-paced operational environment
Numbers & Facts
| Location | New York, NY |
| Salary | $30 |
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