IT INTERN 2ND SHIFT OP Mobility
Austin, TX30+ days ago
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Skills
- Atlassian JIRAunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Maintenanceunmatched
- Corporate Policiesunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Driver's Licenseunmatched
- IP (Internet Protocol)unmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Industry Standardsunmatched
- Inventory Managementunmatched
- Inventory Reportsunmatched
- Laptop PCunmatched
- Lift/Move 50 Poundsunmatched
- Logisticsunmatched
- MCSA - Microsoft Certified Systems Administratorunmatched
- MCSE - Microsoft Certified Systems Engineerunmatched
- Maintain Complianceunmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Certificationsunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows System Administrationunmatched
- Network Administration/Managementunmatched
- Network Cableunmatched
- Network Configuration Managementunmatched
- Network Operations Centerunmatched
- Network Routersunmatched
- Network Supportunmatched
- Network Switchingunmatched
- Network System Hardwareunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Regulatory Complianceunmatched
- Sales/Support Engineering (SE)unmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Subnetunmatched
- Technical Writingunmatched
- VLAN (Virtual Local Area Network)unmatched
- VPN (Virtual Private Network)unmatched
- Wi-Fiunmatched
- Willing to Travelunmatched
Description
Network & Desktop Field Engineer
Network & Desktop Field Engineer Position Overview
This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules.
The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure.
Network & Desktop Field Engineer Core Responsibilities
Onsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites.
Provision, image, and deploy new hardware using modern endpoint management tools.
Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware.
Run, terminate, test, and label copper and fiber network cabling according to industry standards.
Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity.
Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors.
Conduct periodic physical hardware audits and maintain accurate local inventory records.
Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID).
Enroll, configure, and secure endpoints utilizing Microsoft Intune.
Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive).
Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments.
Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements.
Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira.
Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards.
Create and update technical documentation, trip reports, and service logs.
Network & Desktop Field Engineer Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required. CCNA, Network+, and other network certifications are not required but are a major plus.
Experience: 3–5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role.
Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi-Fi, subnet masks, and VLAN configuration.
Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule.
Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.
Job Responsibilities
Network & Desktop Field Engineer
Network & Desktop Field Engineer Position Overview
This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules.
The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure.
Network & Desktop Field Engineer Core Responsibilities
Onsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites.
Provision, image, and deploy new hardware using modern endpoint management tools.
Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware.
Run, terminate, test, and label copper and fiber network cabling according to industry standards.
Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity.
Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors.
Conduct periodic physical hardware audits and maintain accurate local inventory records.
Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID).
Enroll, configure, and secure endpoints utilizing Microsoft Intune.
Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive).
Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments.
Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements.
Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira.
Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards.
Create and update technical documentation, trip reports, and service logs.
Network & Desktop Field Engineer Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required. CCNA, Network+, and other network certifications are not required but are a major plus.
Experience: 3–5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role.
Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi-Fi, subnet masks, and VLAN configuration.
Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule.
Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.
Numbers & Facts
| Location | Austin, TX |
| Job Type | Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $90,000–$95,000 Per Year |
| Year Founded | 2009 |
| Website | http://www.resolution-tech.com |
Qualifications
Network & Desktop Field Engineer
Network & Desktop Field Engineer Position Overview
This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules.
The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure.
Network & Desktop Field Engineer Core Responsibilities
Onsite Hardware & Infrastructure SupportProvide break-fix support for desktops, laptops, printers, and peripheral devices across client sites.
Provision, image, and deploy new hardware using modern endpoint management tools.
Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware.
Run, terminate, test, and label copper and fiber network cabling according to industry standards.
Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity.
Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors.
Conduct periodic physical hardware audits and maintain accurate local inventory records.
Cloud Identity & Device ManagementManage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID).
Enroll, configure, and secure endpoints utilizing Microsoft Intune.
Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive).
Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments.
Travel, Logistics & Service ManagementExecute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements.
Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira.
Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards.
Create and update technical documentation, trip reports, and service logs.
Network & Desktop Field Engineer Qualifications & RequirementsCertifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required. CCNA, Network+, and other network certifications are not required but are a major plus.
Experience: 3–5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role.
Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi-Fi, subnet masks, and VLAN configuration.
Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule.
Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.
About Company
Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.
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