Desktop Support

Deliver world-class IT support to onsite and remote end users\r\nIndependently resolve complex, break/fix issues in person or via telephone\r\nTroubleshoot Windows OS and Mac OS issues. \r\nTroubleshoot Mobile Devices (Android OS, iOS, etc.)\r\nPerform installations, replacements, upgrades, and other hardware/software related tasks as needed\r\nSetup and monitor high-priority executive meetings utilizing collaboration and AV services\r\nProvide technical support to Office Services as needed\r\nProvide recommendations regarding new technologies to better support all executives, and users\r\nPerform regular walkthroughs to provide proactive support to high visible individuals\r\nActs as a resource for IT projects and initiatives in other functional areas as needed\r\nReceive and respond to incoming support requests in a timely manner including off hours\r\nFollow set procedures for logging, reporting, and statistically monitoring desktop operations\r\nSet reasonable expectations that can be counted on\r\nPresent the facts transparently to promote collaborative solutions

(1.) To clearly understand the client's cybersecurity environment and respective product.
(2.) To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
(3.) To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection
(4.) To enable knowledge transfer/trainings through creation/ maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
(5.) To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests & recommendations on cybersecurity policy changes.
(6.) To implement changes, monitor security device performance and implements performance tuning when necessary.
(7.) To prepare analyses and reports to highlight the project progress/challenges and ensure quality and accuracy to the client