Desktop Support Engineer
Location: Arlington, VA
Schedule (FT/PT): Full Time
Shift: Day
1099 Opportunity
Clearance: Top Secret/SCI
Job Description:
Seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripherals. Candidate will image, install, and configure the workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and providing support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. Troubleshoot Virtual desktop visualization environment and thin client.
Primary Responsibilities
The candidate will be expected to:
Communicate and interface with customer and Site Lead on issues and daily tasking. Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripherals. Candidate will image, install, and configure the workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and providing support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. Troubleshoot desktop visualization environment and thin client.
Preferred Qualifications
Experience and working knowledge is as many of the following technologies as is desired. While not required, candidates that have some or all of these skills will be considered significantly more positive than candidates with none of this experience.
Client Experience
Windows Experience
Citrix Experience
Strong communication skills (both verbal and written).
Comfortable discussing technical information with users and other support personnel.
Ability to quickly learn new systems and IT concepts.
Strong problem solving and decision making skills.
Ability to work autonomously as well as an integral member of a team.