Job Description
Job Title: Desktop Support | Level III
Job ID:26-03984
Location: ST Paul, MN
Duration: 12 months on W2 contract
Description:
Job Summary
We are seeking a Level III Desktop Support professional to provide advanced technical support, troubleshooting, and project assistance for end-user technology, network equipment, servers, telephony, and audio/video systems. The ideal candidate will have strong technical, customer service, and leadership skills.
Key Responsibilities
Job ID:26-03984
Location: ST Paul, MN
Duration: 12 months on W2 contract
Description:
Job Summary
We are seeking a Level III Desktop Support professional to provide advanced technical support, troubleshooting, and project assistance for end-user technology, network equipment, servers, telephony, and audio/video systems. The ideal candidate will have strong technical, customer service, and leadership skills.
Key Responsibilities
- Provide advanced technical support and problem resolution for desktops, laptops, servers, network devices, and peripherals.
- Lead and support complex IT projects, installations, and technology initiatives.
- Troubleshoot hardware, software, network, telephony/VoIP, and audio/video issues.
- Document troubleshooting procedures, solutions, and installation activities.
- Work closely with customers, IT teams, engineering partners, and management.
- Provide guidance on equipment standards and technology requirements.
- Coach and mentor team members as needed.
- Manage multiple projects while maintaining daily support responsibilities.
- Prioritize and resolve customer issues within established service levels.
Required Skills
- 3+ years of customer-facing end-user technology support experience.
- High School Diploma or equivalent.
- Advanced knowledge of Microsoft Windows and Microsoft Office.
- Experience with Mac/iOS systems.
- Strong knowledge of desktop/laptop hardware and operating systems.
- Experience with VoIP/telephony, audio/video, collaboration technologies, servers, and networking.
- Strong troubleshooting, analytical, communication, and customer service skills.
- Ability to lead projects and work effectively in a team environment.
- Ability to manage multiple priorities in a fast-paced environment.
Numbers & Facts
| Location | ST. Paul, MN |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
- Analysis Skillsunmatched
- Apple Macsunmatched
- Audiovisualunmatched
- Coachingunmatched
- Collaboration Serversunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Desktop PCunmatched
- Establish Prioritiesunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Leadershipunmatched
- Mentoringunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Multitaskingunmatched
- Network System Hardwareunmatched
- Operating Systemsunmatched
- People Managementunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Resolve Customer Issuesunmatched
- Software Administrationunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Telephonyunmatched
- User Interface/Experience (UI/UX)unmatched
- VoIP (Voice over IP)unmatched
- iOSunmatched
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