Desktop Support Specialist

Title

Desktop Support Specialist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Information Technology Description

Job Summary

We are seeking a skilled and proactive Desktop Support Specialist with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to supporting end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting.

Key Responsibilities

1. End-User Support & Service Delivery

• Provide best-in-class desktop support to all warehouse associates and office personnel.
• Troubleshoot and resolve hardware, software, and connectivity issues across user devices.
• Build strong relationships with users to enhance trust in IT and improve overall support experience.

2. Network-Connected Systems & Infrastructure Support

• Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.
• Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.
• Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.

3. Communication & Stakeholder Collaboration

• Communicate technical information clearly to non-technical users.
• Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.
• Provide timely updates to users and leadership on technical issues and ongoing support initiatives.

4. Task Management & Prioritization

• Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.
• Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.
• Follow up on open issues and ensure users are informed of progress or resolutions.

5. Vendor Coordination & Onsite Work Support

• Work alongside vendors during onsite network-related projects or troubleshooting efforts.
• Validate vendor work and ensure adherence to company standards before final acceptance.
• Support deployment and testing of network or hardware upgrades.

6. Technical Growth & Continuous Improvement

• Stay current on emerging technologies relevant to desktop and network support.
• Proactively identify opportunities to streamline support processes and improve infrastructure reliability.
• Participate in knowledge sharing with other team members to raise overall team capability.

Qualifications

Education & Experience:

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5+ years of experience in desktop support and network-connected device troubleshooting.
• Experience in warehouse, logistics, or manufacturing environments preferred.
• Microsoft, Cisco, and ITIL certifications are a plus.

Technical Skills:

• Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools.
• Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred).
• Familiarity with wireless access points, IP phone systems, and network security basics.
• Experience using ITSM tools for ticket management and documentation.

Soft Skills:

• Strong communication and interpersonal skills.
• Proactive mindset with strong problem-solving ability.
• Effective multitasking and time management in high-demand environments.

Position Requirements Full-Time/Part-Time Full-Time Shift Days Salary Position Desktop Support Specialist Division East Coast Warehouse & Distr Corp Post Internal Days 0 Created By Kevin Shadiack Number of Openings 1 Number Filled 0 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Kevin Shadiack Req Number INF-26-00013 Open Date 11/3/2026 Location 1140 About the Organization

This position is currently accepting applications.

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