Job Description
We are seeking a customer-focused and technically capable Desktop Support Specialist to provide hands-on IT support for Department of Public Safety (DPS). This position will serve as the primary technical support resource for DPS Headquarters, Fire Stations, and other assigned facilities throughout the airport.
Job Responsibilities
Provide onsite desktop and technical support to DPS personnel at Headquarters, Fire Stations, and other assigned airport facilities.
Troubleshoot and resolve hardware, software, operating system, and network connectivity issues involving desktops, laptops, printers, and related peripherals.
Install, configure, maintain, and troubleshoot Windows-based computers and applications.
Support Panasonic Toughbooks and other ruggedized computing devices, including configuration, troubleshooting, and hardware replacement as needed.
Assist with computer imaging, device setup, software installation, equipment deployment, and hardware refresh activities.
Diagnose technical issues, document troubleshooting steps, and create or update service tickets.
Support Microsoft 365 applications, user accounts, and basic access-related issues.
Coordinate with other IT support teams to escalate and resolve issues requiring additional technical assistance.
Track assigned IT equipment, maintain accurate inventory records, and document equipment replacements or repairs.
Provide clear technical guidance and assistance to employees with varying levels of technical knowledge.
Travel between assigned DPS facilities throughout
Numbers & Facts
| Location | Euless, TX |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Year Founded | 2001 |
| Headquarters | Flower Mound, Texas, US |
| Website | http://www.evolversgroup.com/ |
Qualifications
Experience providing hands-on desktop support, deskside support, or IT field support in a corporate, government, or enterprise environment.
Experience troubleshooting Windows 10/11 desktops, laptops, printers, and related peripherals.
Experience installing, configuring, and troubleshooting Microsoft 365 applications.
Experience diagnosing and resolving hardware, software, operating system, and basic network connectivity issues.
Experience with Active Directory, user account support, and enterprise IT ticketing systems.
Experience with computer imaging, device provisioning, software installation, hardware refreshes, and equipment deployment.
Experience providing onsite technical support across multiple locations or facilities.
Ability to independently troubleshoot technical issues, prioritize service requests, and escalate complex problems when necessary.
Experience tracking IT equipment, maintaining inventory records, and documenting repairs and replacements.
Strong customer service and communication skills, with experience assisting users of varying technical abilities.
Strong organizational skills and ability to manage multiple support requests in a fast-paced operational environment.
Experience documenting troubleshooting activities, resolutions, and service requests accurately.
Hands-on experience supporting Panasonic Toughbooks or any other ruggedized laptops.
Experience providing IT support for public safety, law enforcement, fire departments, emergency services, or government agencies.
Experience with ServiceNow, Microsoft Intune, SCCM/MECM, or similar enterprise endpoint management tools.
Experience supporting mobile computing devices and specialized field equipment
About Company
The Evolvers Group is a Dallas/Ft. Worth based consulting and contracting firm, spun-off in 2001, to provide contract resources to augment client staff, with the philosophy that, "the foundation of everything good is good people". Therefore, our investment in human resources is two-fold: first, our main investment is in our recruiting staff and the technical core team that supports recruiting, which in turn empowers them to hire the best talent for our clients. Our Staff is dedicated to working closely with our clients to establish close working relationships that foster open communication and understanding of their needs.
IT Staffing: The Evolvers Group has extensive public sector (Federal, State and Local) and private sector experience and has been providing IT consulting and Staff Augmentation services to State of Texas agencies through the DIR ITSAC (Department of Information Resources IT Staff Augmentation Contract) since 2006. We have also been providing consulting services via the DBITS (Deliverables-based IT Services) contract since 2013.
General Staffing: Evolvers is also a staffing vendor for General - Non-Technical office/clerical, administrative support, and light industrial positions for temporary and contract-hire.
Healthcare Staffing: Evolvers has its own healthcare practice made of a team that consists of Public Health Specialists, Medical Doctors, Certified Nurse Practitioners, Registered Nurses, Licensed Vocational Nurses, Pharmacist In Charge, Radiologists, Phlebotomists, Certified Medical Assistants, Research Scientists, Technicians, Case Workers, Analysts, Investigators, Medical Writers, and administrative staff.
Skills
Skills
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