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About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, a global IT services firm, is seeking a Desktop Support Specialist to join their team in Fremont, CA!
Responsibilities:- PC Refresh activities.
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Resolve incidents and problems associated with EUC equipment.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide repair and maintenance for mobile devices as needed.
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
- Provide warranty and break/fix support for networked printers and scanners.
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
- Provide Microsoft Teams Room (MTR) and audio video meeting support as needed.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
Qualifications:- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Sound knowledge of data backup.
- Installing, upgrading and migrating to Windows 11.
- Deploying Windows 11 in large enterprises.
- Configuring hardware and applications.
- Configuring network connectivity.
- Configuring access to resources.
- Monitoring and maintaining systems that run Windows 10 and Windows 11.
- Configuring backup and recovery options.
Pay Rate: $30 - $31/hr
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https://jobs.elevenrecruiting.com/directly for confirmed position openings.