Desktop Support Specialist

About the Opportunity

What You'll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems.
• Troubleshoot and resolve technical issues related to Windows, Microsoft 365, browsers, and enterprise applications.
• Manage user accounts, permissions, and access requests.
• Support onboarding and offboarding activities, including equipment setup and recovery.
• Document incidents, requests, and resolutions within the ticketing system.
• Assist with software deployments, upgrades, and system updates.
• Maintain inventory of IT equipment and assets.
• Escalate complex issues to appropriate teams when necessary.
• Provide outstanding customer service and user training as needed.

Qualifications

Experience

• 2+ years of desktop support, technical support, or IT support experience.
• Experience troubleshooting hardware and software issues in a business environment.
• Familiarity with ticketing systems and incident management processes.
• Experience supporting Microsoft Windows and Microsoft 365 environments.

Technical Skills

• Windows operating systems
• Microsoft 365 applications
• Active Directory or identity management tools
• Hardware diagnostics and repair
• Mobile device support
• Remote support tools

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications.
• Experience supporting hybrid or remote workforces.
• Knowledge of endpoint management tools and device deployment processes.

Education

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent professional experience will also be considered.