Desktop Support Tech II

Job Description: Provides advanced technical support within a healthcare environment, ensuring timely and effective resolution of end-user issues. This role responds to support requests received via phone, email, and the IT ticketing system, resolving both Level I and Level II incidents in accordance with the Powers Health Incident Management Process. The Technician II is responsible for the installation, configuration, maintenance, and troubleshooting of desktop hardware, software, printers, mobile devices, and other end-user technologies across the organization. The role also participates in project-related activities such as hardware/software rollouts and technology upgrades while maintaining compliance with IT standards, policies, and procedures. This position requires strong technical expertise, clear communication, and an understanding of both clinical and non-clinical workflows. The technician must maintain accurate documentation, escalate complex issues as needed, and deliver exceptional customer service to staff at all levels. This position is located at Saint Marys Medical Center in Hobart, IN and Powers Health Rehab Centerin Crown Point, IN. Required Skills Qualifications: Bachelors degree in Computer Science, Information Technology or related field with 1 year desktop support experience preferred. Associates degree in Computer Science, Information Technology, or related field and 3 years of desktop support experience or minimum of high school diploma with 5 years of desktop support experience required. Desktop support healthcare experience preferred. Proven ability to troubleshoot, upgrade, and support Windows desktop operating systems, Microsoft Office applications, MS Outlook, and internet-based tools. Excellent customer service, communication, and organizational skills. Ability to repair and support hardware such as HP or Macintosh desktops and laptops preferred. Demonstrated ability to manage multiple tasks and projects simultaneously. Proven ability to work effectively with non-technical users at all organizational levels. Experience using an ITSM ticket management system (e.g., Cherwell, ServiceNow) preferred. Microsoft Certified Professional (MCP) certification preferred. CompTIA A+ certification preferred. Able to work independently and manage time efficiently. Must be able to work a rotational on-call schedule. Your Extraordinary Career Starts Here We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals. Our comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO)