We are seeking a motivated Desktop SupportTechnician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.
KEY RESPONSIBILITIES
Troubleshooting problems and responding to users’ inquiries
Managing tickets (creating, updating, and tracking them through their life cycle)
Password resets
Software installation of basic software applications on users’ devices
Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
Ability to lift 50 IBs
SKILLS, KNOWLEDGE AND EXPERTISE
Some IT Help Desk Support experience preferred
Strong communication skills and a patient, service-oriented approach
Attention to detail in recording ticketing system information and following procedures
Strong problem-solving, analytical, and creative thinking skills.
Relevant training or experience required.
Ability to work after hours and weekends if necessary or required
BENEFITS
• Opportunity to work on diverse projects. • Supportive and collaborative work environment. • Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.
Numbers & Facts
Location
Boston, Massachusetts
Salary
$55,000 Per Year
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Detail Orientedunmatched
Help Deskunmatched
Identify Issuesunmatched
Management of Information Systems/Technology (MIS)unmatched
Performance Managementunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Software Installationunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Supportunmatched
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