Analysis Skills, Communication Skills, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Help Desk, Identify Issues, Management of Information Systems/Technology (MIS), Performance Management, Peripheral Hardware, Problem Solving Skills, Software Installation, Systems Administration/Management, Team Player, Technical Support
Description
We are seeking a motivated Desktop SupportTechnician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.
KEY RESPONSIBILITIES
- Troubleshooting problems and responding to users’ inquiries
- Managing tickets (creating, updating, and tracking them through their life cycle)
- Password resets
- Software installation of basic software applications on users’ devices
- Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
- Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
- Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
- Ability to lift 50 IBs
SKILLS, KNOWLEDGE AND EXPERTISE
- Some IT Help Desk Support experience preferred
- Strong communication skills and a patient, service-oriented approach
- Attention to detail in recording ticketing system information and following procedures
- Strong problem-solving, analytical, and creative thinking skills.
- Relevant training or experience required.
- Ability to work after hours and weekends if necessary or required
BENEFITS
• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.